A friend had recommended Masco to me to help me with an A/C issue I was having (in September, no less!) and I almost didn't call this company after some of the reviews i read. After seeing how the owner responded to them, and knowing how some people can be difficult, plus with my friends recommendation, I decided to give them a try. I had an excellent experience with Masco. Monty (I think a supervisor with the A/C repair department) was extremely friendly, and communicative, and was trying to get his guys to my home very quickly, and at a time that was convenient for me. He even called to keep me in the loop with their arrival time. They arrived as promised, and were friendly, helpful, and made suggestions on how I can save money. I know some people are hard to satisfy, and also know there are people that post false reports, just to be mean. Masco is a very good company, competitively priced, and honorable. I highly recommend them.
I had no problem with Masco. My washer was out and I called Masco to schedule an apt, I had nothing but pleasant dealings with the office staff. The tech arrived as scheduled. Tech was clean cut, polite and knew what he was doing, He informed me he would have to order a part. Being in a similar industry I know parts have to be ordered from the manufacture. Its not like these guys can ride around in 18 wheeler with over 100,000 parts on their trucks. Anyway parts were ordered I was contacted when they came in, scheduled for service again staff was great, tech again arrived when he said he would. Washer works like a beauty. Kudos Masco!
Just wanted to say a special thank you to Rick Dillman for the expert services he provided for us in the repair of our oven down draft. We have been using Masco and his services for the last 15 years and have never been disappointed. His prompt service, pleasant manner and expertise in his field give us the confidence to know we are in great hands.Thanks Rick Pam Stone
I have never been in such a large store, wow what a selection of electronics. The only problem is that they are extremely under staffed when its busy and you can almost never get anyone over at the computer department. Otherwise I usually get a great price and use the geek squad warranty which is great.
Masco Appliance is now my only company. I had a fridge that was not getting cold and I had another company to my home that had no idea what they were doing. So I called Masco they sent a technician to my home that day and were able to fix it while they were at my home. BEST APPLIANCE COMPANY AROUND.
Masco came out for my dryer and I had no problems at all. Office staff was very nice and tech was very knowledgeable, parts ha to be ordered and when they came in I was contacted and scheduled for service. Fair price.