Visionworks

I am a regular customer/patient at Doctor’s VisionWorks located at 2407 South College Ave., Fort Collins, Colorado for the past 4 years or so. I just purchased two pairs of glasses from the store. Last year, I also purchased two pairs of glasses from the store and the year before that, I purchased one pair of glasses from the store etc... Recently, when I picked up my two pairs of glasses, Nathan, one of the employees at the Fort Collins' store was very helpful and he did a great job with adjusting my glasses for me. I went back to the store to see if someone can help me with adjusting one of the pair of glasses I purchased last year from the store. The person, whose name I do not know, ruined my glasses. One of the lens fell out and the lens cannot be put back into the frame. The store blamed my frame as being old, but I told the store that the frame is not old because I had purchased it last year and I also have a second pair of glasses which I regularly rotate wearing it with my other glasses; as a result, my glasses do not have wear and tear on them. Anyways, the store kept blaming me for the situation and I told them when I brought the glasses in, I just wanted them to adjust the left side of the frame to be tighter, but I end up with my right lens falling out of the frame and the lens will not fit back in into the frame. The store refused to figure something out for me. As a result, I told them I am not going to go back to Vision Works as a patient/customer. I am definitely going to advertise my horrible experience with my friends, family, colleagues, community etc...DON’T GIVE YOUR BUSINESS TO DOCTOR’S VISIONWORKS IN FORT COLLINS, COLORADO.