I live in Lake Mills and I needed a ride to the grocery store. I have never used Brown cab before. The dispatch lady was very polite, the driver was on time, the car was clean, he drove well and above all of this, the driver loaded and unloaded my groceries into the van for me. They only charged me 1.75 for all of this. I tipped him for his help and I would highly recommend them to anyone needing a cab. Maybe they have a new lady on the phone now?? I had none of the problems that are mentioned on this website.
I would rate a zero for this company. My daughter is a college student and needed transportation in this cold weather. The woman who answered was not patient and rude! She hung up on my daughter! Unreliable, horrible service.
If I could give 0 stars I would. The woman who dispatches the drivers is the most awful person I've ever had the misfortune of dealing with. She needs to be fired, and FAST! Abysmal level of reliability and service. Avoid at all costs.
When you a need cab don't call. I call a hour in advance to get to work on time. They show up 20 mins late making late for work. Then I get written up. Not fair. Cab drivers have told me that the dispatcher never told them till they were already 15 mins late or that the dispatcher will send them on a call when the cab is in route to pick me up. One dispatcher is very rude and impersonable
Horrible! Even if you call an hour ahead of the time you want to be picked up they are an hour late.
I've never had an experience like the ones above. When my car is down and I need a ride I've found them to be reliable. A lot of people I work with use the cab daily and never seem to have a problem. I can't figure out the complaints above.
absolutely TERRIBLE service! The lady that answeres the phone during the day is possibly the rudest person I've had to interact with. She literally HUNG UP on me right after her emphasized "sigh, an wow". I stood outside from the moment I called, waiting for my ride for exactly 1 hour. Turns out she blew me off an I'm now 45 minutes late for work. She threw away a years perfect attendance an ALOT of my hard work in the trash.
Rudest most ignorant person answering phone ever wth...than promised me 45 minutes never answeted...complete scam
The dispatcher during the day is rude and as a customer, I am the reason why you have a job and I do not deserve to be treated like she did, I will never use this company again, I would rather freeze in the Wisconsin weather than have to talk to me like she is better than me and I am nothing and have her hang up on me, and then had to wait an hour and a half for the cab to pick me up
The lady on the phone when you call is one of the rudest people I have ever met. They kept me and my kids waiting at the grocery store for them for over 2 hours. Don't bother calling ahead for time calls there always at least an half n hour to an hour late.