I have had wifive for almost a year. I fell behind on my payments and got disconnected. I called to make payment and was told I was up for removal of the tower. They said if I paid the $100 they would cancel the removal and I could finish paying in a month. a few days later my tower was gone. I called and they told me they were sorry that the notes were there but someone with their company messed up. I have had to take 1.5 days off to get the tower put back up. I have asked to speak with a supervisor and was told the owner was the supervisor and I could not be transferred to them but I could email them but they have not responded. I have referred this company to several of my friends but from this point on I will be doing the opposite.