In mybook® Services Collection (edit)

Added to your services collection.
Removed from mybook!

We took this business out of your services collection.

The UPS Store

Map & Directions
(16 Reviews)

255 Southfield Pkwy, Forest Park, GA 30297

(404) 608-2031

CLOSED NOW
Today: 10:00 am - 1:00 pm
Tomorrow: 10:00 am - 1:00 pm
Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Hours
Regular Hours
Mon - Fri:
Extra Phones

TollFree: (800) 742-5877

Services/Products
  • Shipping
  • Shipping Services
AKA

Ups Customer Center

Ups Customer Ctr

Categories
Mail & Shipping Services, Copying & Duplicating Service, Fax Service, Mailbox Rental, Notaries Public, Printing Services, Shipping Services

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

A A.

12/26/2017

Overall

Shame on ups. I have a package somewhere out for delivery since 12/14. I went to Forest Park to pick up my package and was told it was still on the trailer. Now mind you the package prior to 12/24 has been out for delivery four times 12/14 12/15, 12/16, 12/18.
On 12/24 while waiting for them to search for my item 25 or more people came in and was told the same thing "we are sorry but we can't find it, it will be delivered on the 26th."
Finally a lady came from the back and told them to stop telling people their package will be delivered on the 26th, she said tell them the truth we don't know when they will get their package. Once again shame on UPS for their NO CUSTOMER SERVICE. And needless to say cooperate got a ear full

Sarah W.

12/20/2017

Overall
Professionalism
Promptness

I shipped a package from Wilmington, NC to my parents in Conyers, GA on 12/11/17. It still has not arrived. It is now 12/20/17 with less than a week before Christmas. I am heart-broken!!! This package has handmade Christmas presents in it so it can not be replicated or reordered! I will never use UPS again ever!

Cindy H.

12/19/2017

Overall
Professionalism
Promptness

My package has been put on the truck 4 different times for delivery and 4 times it's a no show. Pathetic. Bunch of incompetent people work there.

Roderick H.

12/18/2017

Overall
Professionalism
Promptness

Below is my tracking info. I was suppose to get my package Thursday. System said it was on truck for delivery on Wednesday. No show on Wednesday. Then a no show on Thursday either. The state the reason was weather or natural disaster. So I call the 800 number got the India people who read a script and do understand it is no bad weather currently in Georgia. So I call the office in Forrest Park, GA on Monday morning. Spoke a Tiffany she state that my package is now on a truck to be delivered. I ask her to please verify. She state she would and to check back in 20 mins. So I gave her 3 hours. Now they are saying it is not on a truck. So I ask can you find my package I will pick it up. Still being very nice. She still would not admit they lost my package from Amazon. I advise can you please look and call me back. Before she go off the phone she ask me not to come up there and raise hell. I ask her have I said anything out place since we been talking. She said no. I said if yall communicate people and tell people the truth people would not raise hell. She agreed. It has now been over 2 hours and have not heard from her. Now I am going to raise hell. It is so easy to apologize and say we can not find your package. But they will not communicate or be honest. It is no bad weather in GA or any natural diaster. That is how UPS push you to the side. AMAZON should stop using them. Amazon has great customer service. But with this UPS center and their lies. They will lose a lot of money. Because they simply do not care. Below is my tracking. Show it should have been delivered Wednesday. It is Monday of the next week and nothing. They do not care. Amazon. Please watch out. They are going to drop you rating..

Eloise G.

12/09/2017

Overall
Professionalism
Promptness

I been trying to get my package every sent my Ins. Mailed it out over night, on NOVEMBER 30, AND STILL HAVEN'T RECEIVED IT. NOW UNDERSTAND IT IS MY MEDICINE AND WAS SUPPOSED TO HAVE BEEN SHIPPED OUT MONDAY, THEY CHANCE TOO TUESDAY AND TIL WEDNESDAY THURSDAY, FRIDAY AND STILL DONOT HAVE IT. AND I TOLD THEM IT WAS MY MEDICINE. BUT WHAT GOOD DID IT DO. I STILL DON'T HAVE IT. NOW THEY CLOSED I CAN'T GO AND PICK IT UP. VERY POOR SERVICE. MY NAME IS ELOISE GRESHAM AND I WOULD LIKE TO PICK UP MY MEDICINE AS SOON AS Y'ALL OPEN. BECAUSE NOW ITS GOING TO BE ANOTHER DELAY BECAUSE OF THE WEATHER. BUT THE WEATHER WAS NOT BAD WHEN MY PACKAGE SUPPORTED TO BE DELIVERED! !!

C F.

09/04/2017

Overall

Had a replacement phone shipped overnight express. Was expected to receive my phone the next day based on shipping history. Once it reached this location, it was noted as being placed on the truck. The driver never delivered my phone. They said they will come back out and deliver it 3 days later.

Mesha B.

08/19/2017

Overall
Professionalism
Promptness

SHUT THIS BUSINESS DOWN!!! Horrible customer service and delivery service. The employees are just awful

William H.

07/13/2016

Overall
Professionalism
Promptness

My order was to arrive today, I check the status and it says that it was refused the delivery... I work from home and was looking out the window! No one came and why would I REUFSE an order I made?! I'm getting with management and not just gonna have my item lost!

Christopher J.

05/25/2016

Overall
Professionalism
Promptness

Guess I'll be the 8th review stating that this center lost my package. It was a $100 dollar valued item that I bought from Ebay but should have been in quite the sizable box because it was a TV. I was pretty content with the speed at which it was traveling, because it would have arrived faster than projected yet it somehow ends up getting lost at this Distribution Center. Now I'm having to play the extended waiting game for this to be corrected.



Thanks Forest Park Center.(Not.)

Giselle T.

05/03/2016

Overall

My packages were sent to this location on 4/28 it hasn't moved from there its 5/3 my delivery date and they have it as delay. "Severe weather conditions have delayed delivery. / Delivery will be rescheduled." I checked the weather and it was sunny all week. Hopefully they didn't lose my packages. I would give this place 0 stars. Ups fix this location.

Janet L.

01/29/2016

Overall

I order some tablecloths & chair covers from tablecloth factory. UPS delivered the chair covers but when time to deliver the tablecloths they did not deliver them . UPS did not even put a note on my door. I went into my tracking & see a note that they delivered my package and I refused the package. I was not even home so how could I refused the package. I called up UPS and complained for I had an event to host the next day. I offered to pick up the package and they said that the office is closed on Saturday so I won’t be able to pick up the package. When I look into my tracking again it said the package was damage so UPS returned it to the sender. I had to rent 25 tablecloth which put me out $125 in addition to the almost $400 for the tablecloth and the chair covers. Of course UPS nor tablecloth factory will not credit for the $125 of the rental which was a lost and an inconvenienced on their part.

Vickie G.

11/23/2015

Overall

I wish I could give this place less than one star. Driver claimed to make a delivery attempt and no one was home, the stupid b*tch wasn't even at the right address! My deliveries included a 100 dollar honey baked ham that was returned to the warehouse and sat, unrefrigerated for 2 days! Says it's out for delivery today but we will see. With todays technology, there is NO EXCUSE for nondeliveries. These folks are RUDE, STUPID AND INCOMPETENT!

Rico S.

05/05/2015

Overall

This place either have thieves or their employees are really irresponsible. Ordered a phone online went through several locations before arriving at this location and now it's "LOST". One week later and nothing no answers. Rude service. UPS I thought you were better than this.

Karamel K.

03/26/2015

Overall

The staff here....they are so rude and nasty. They are the reason why I HATE UPS. It was claimed that a package I was waiting on had two delivery attempts, when there were NO delivery attempt tags left on my door. When I called them to try and ask if the package could be left at the center and I could pick it up. I just wish the employees there could be taught some effective customer service skills. For this very reason, I will try and stick with FedEx. FedEx will work with you, and their customer service reps are very helpful and courteous.

servicelady

12/04/2012

Overall
I have a package delivering to...

I have a package delivering to my address. I called the 1-800 customer service request someone from the Forest Park, GA to call me in regards to my package. The lady from the Forest Park location called me and hung up. Leaving an non-working number 404-608-2000. I waited to see if she's going to call back. But after 20 minutes, no calls. So, I called the 1-800 to request the Forest Park location number. I called the Forest Park, GA location number and the lady who called me picked up. She said she called me and no one picked up. She was lying!!! I told her did she left a voice mail because I only heard one rang! She knows she's lying because she's trying to get me off the phone as quick as she can. She didn't help me or give me options in which I can do. She quickly got off the phone with me. BAD SERVICES! I'll try to send it to my relative address in Henry county next time. ARggg.. frustrating!

Overall
Lost my package and then falsi...

Lost my package and then falsified the delivery. Claimed they gave it to a female at the door...no one was at home! Either the package was stolen or left at the wrong house which they refuse to accept.