Empire Imaging of New York Inc
11302 Queens Blvd, Forest Hills, NY 11375
|Mon - Fri:|
Local Calling: (718) 263-2477
Phone: (718) 263-2477
Fax: (718) 544-3123
Empire Imaging, P.C.
Dr. Payam Toobian, MD
By Appointment Only: Yes
it should have been no stars for this facility. I need to add stars in order to save my comment. Horrible receptionist, not friendly at all. I have to wait 3 hours for my appt... wasting my time. They told me 1 1/2 wait but it's been 3 hours... still here, waiting.
They are really really really horrible. If you have 3 hours to waste then go and use their services and be my guest. However if you're looking for an Imaging service that respect your time go somewhere else. Last week I had a 4:30 p.m. appointment and I was not seen until 7:30 p.m. . I did not leave that Forest Hills location until 8 p.m. . Unfortunately this was not the first time I've experienced such a lack of respect or consideration for my time or anyone else's time that was sitting in that office. On two other occasions I wasted two and a half to three hours in that place however I was hoping that it was an unfortunate fluke but to my dismay that is the way they run their business.
This place has some of the most incompetent, officious, uncooperative front office staff; that I have ever encountered.
They push redundant paperwork at you, with any objection met with the refrain "it's policy". Translated it means; I'm too lazy and or incompetent to get off my a$$ and look it up.
Another pet peeve; they refuse to give out a copy of the MRI on CD.
This MRI facility does not have a locker room to protect patients' personal belongings from being demagnetized. My father went to Empire Imaging to receive an MRI exam and was told to put my things, including his wallet, in the corner of the room with the MRI machine. When he asked the technician whether this was safe for the credit cards and metrocard, he was told that it was fine. After the MRI, he tried to use his metrocard at the nearest subway station and it did not work. The cashier at the subway station asked whether he had just came from the MRI facility and said that she had seem many customer from that facility with demagnetized metrocards. From her response, we know that this was not an isolated incident.
When I called the facility later that day to inform them of issues with their practice, the receptionist said that they used to have a locker room, but it was taken down. She sounded completely unconcerned about this issue. When I asked to speak with a technician, she simply said that they were busy with patients. She told me to call back on Monday to speak with the manager, but refused to take a message from me for the manager. I was shocked at how poorly this facility was operated.