This is the worst place to rent a car, if you need to use Hertz choose a different location. The employees are very rude. They play games, they act like they don’t have your car available and then offer you something else for more money. If you say no they make you wait hours. Horrible, horrible people!
Great experience. Popular spot since I had to wait a bit. Got an upgrade and needed the car for an extra day. No problem! Thanks Fontana Enterprise!
This is a great branch to rent a car at! I have been renting several times for the last 45 days due to a broken down car this time around. We have used this branch several times. Every time I come in, everyone is very nice and accommodating. When I need a ride to or from home, they are prompt and very friendly. I enjoy my conversations with all of them whether its a ride or waiting in their lobby.I have witnessed many situations in their lobby with other customers and the staff handles them with professionalism every time. On one occasion I felt the poilce should have been called due to the customer being out of control; however, the management handled the situation well and very professional. If you have issues with this branch it must be due to your own issues, i.e. not the correct deposit, information, etc. typically not at the fault of Enterprise. People need to understand the employees are following corporate policy and will not jeopardize their job due to your own issues. If you do not understand something in the contract, ASK! Also, if cars are not available, they can not control when cars come in. If someone hangs on to a car toolong is beyond their control, not to mention their system overbooks this location reglarly AGAIn beyond their control--they accommodate as best as they can. Seriosuly, I do not work for the company but have been in the corporate world as well as retail and service for many, many years, so I get the personalities that frequent here.
Really bad customer service i have ever gotten from a sales guy and rude, Jason Beck was his names. we negotiated a price and i asked him to do service and he just started to give me attitude and i asked why he was being rude and his answer was that you want me to service it for that price and he agreed on the price and then calls me back and says he doesn't want to sell me any thing, was it because i was indian and had a accent ? i felt this guy was being racist with me. now if i would have came to this place looking t buy 10 trucks then he would be acting like he is my best bud. worst customer service ever. Jason you should take some coaching on customer service and dont be racist.