Short version: I'm not sure how Lyle would feel knowing that his employees knowingly turn away customers. Long version: I went into Lyle's through recommendation from a friend who said that Lyle is very friendly, and his services are affordable, and getting the car over for what needs to be fixed is free. When I got there the lady at the desk said the synthetic oil change costs $60 and the service for looking over my car is indeed free. The place I usually go to is only $40 for an oil change, but figuring in the service cost, I agreed this was probably fair. They changed my oil and the mechanic (not Lyle but some other guy) came out and told me I need new brakes and that's it. Now, I'm not an expert, but when a car's hood is bungee corded down because the hood release cable snapped, there are a bunch of recalls on the car, the car kicks when I step on the gas, and the check engine light is on, obviously there is plenty wrong with the car. When I pointed some of this out, the mechanic rudely told me that he wasn't going to check the car because he doesn't mess with it and that I should take it to a bigger shop. Having known this earlier I would have definitely taken my car to a different place, paid less, and wasted less of my time. Now I have to find a different place to go to so I can figure out what needs to be fixed. I'm not sure how Lyle would feel knowing that his employees knowingly turn away customers and overcharge them. Maybe it was just a bad mechanic, and the rest of their dealership, sales, and services are great, but unfortunately I will never know because I won't be coming back.
I have purchased 4 vehicles from Lyle's over the past 12 years or so, and I have always received stellar customer service. Each of the vehicles have been in excellent condition, and any service needs were taken care of without any complications. David Lyle has always treated me with respect, and always gave me a deal that was too good to pass up! No gimmicks, no sales pitch, or any other unnecessary sales tactics....Just straight forward business with no B.S. I would definitely recommend Lyle's to any one in the market for a nice, high quality pre-owned vehicle.