10 yr customer. Bought 1st iphones 10/06/14 promised 4GB at $60 and disconnect on our usb modem. When posted on myverizon website, had 3GB and modem was not disconnected. Dishonest for the next 3 wks. Stuck with 3GB. OK if they would have told us this up front. Disconnect order was not put in until 10/22/14 causing an additional month ($50) charge. Finally got an honest, responsible customer rep in the Tampa call ctr, who made the disconnect immediately and is to put a refund for the rest of the overcharged month on next bill. This is obscene. Never treated so badly at any company. I feel like I was a victim of "bait & switch" Never again the Foley AL store. Be very careful. Get everything in writing before you sign.
I have been a customer for 10 years.. I am not very skilled at the technology available on my Droid... I have always been able to stop in with questions and the staff has always taken time to make sure that I understood everything completely. I know that they are exceptional because as I travel and have questions about using my phone and stop into other Verizon stores, they are helpful but nothing like the Foley Staff. Great Company... Foley... Best store and staff!