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Bay Eyes Cataract

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(3 Reviews)

1624 N Mckenzie St, Foley, AL 36535

(251) 943-3937

CLOSED NOW
Today: 8:30 am - 5:00 pm
Tomorrow: 8:30 am - 5:00 pm
20
YEARS
IN BUSINESS
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BBB Rating
A+
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Hours

Regular Hours

Brands
sunglasses
Payment method
financing available, discover, insurance, visa, mastercard
AKA

Gravlee Joseph F Jr

Wilder Iii, James D, Od - Bay Eyes Cataract & Laser Ctr

Gravlee Jr, Joseph F, Md - Bay Eyes Cataract & Laser Ctr

Browning Thomas A MD

Joseph F Gravlee Jr MD

Amy M Christmas M D

Wilder III, James D

Categories
Optometrists, Laser Vision Correction, Physicians & Surgeons, Ophthalmology, Physicians & Surgeons, Contact Lenses, Optical Goods, Opticians, Eyeglasses

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Reviews

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John D.

06/25/2017

Overall
Expertise
Facility
Professionalism

had cataract surgery 2000 my vision is mono. when Dr. Gravlee, put the lens in my eyes during surgery he did not
read my chart where in my right eye I had herpes several times that left me with a scar near the carina which effects the way I see. My monovision was left eye distance right eye close up. He reversed my lens during the surgery leaving me with very poor eyesight. I contacted office manager in Fairhope and was prescribed prescription for contacts to reverse my monovision to original sight. This worked, as my vision was corrected. I wanted lazar surgery to correct this problem and was refused. I am now
85 years old, living on medicare, which does not afford me to purchase contacts anymore. therefore, my vision watching tv is double, I cannot see distance for driving. Am left in a very unstable condition vision wise. I no longer live in Alabama, and my coming back for any correction at this point is out of the question. I would never use this facility again even if I lived back in Alabama. Dr. Gravelee, in my opinion, has left me in an almost blind condition. His office staff did not take my complaint as justified. I can tell you now at this stage in my life I am handicapped with nowhere to go due to finances for help. IF I WERE STILL IN ALABAMA I WOULD FIND THE BEST LAWYER AND SUE.

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Cindy D.

12/11/2014

Overall
Bad!! Terrible!!!

I made appointment for glasses and contacts for my son, after we arrived I was told that the eye doctor is not there on Thursdays. I made a point to let them know we needed contacts and glasses. Not returning there!!!

customercounts

03/05/2012

Overall
I have no complaint against th...

I have no complaint against the docs here, however the front office staff are the most enept and rude group I have ever encountered in any business. The lack of respect and just plain rudeness I encounter AND observe with all customers has occurred during every visit for the past 2 years, not just a one time deal. I feel I am bothering them when I arrive for my scheduled appointments and then again when I check out. When I have asked for explanation of a bill amount they become very annoyed and short, as if I wouldn't understand and how dare I ask. My insurance claims have been filed incorrectly on every visit, and no attempt has been made to re-file or correct, even though I was assured it was being handled. Procedures and appointments have been incorrectly scheduled more times than they have been accurate. I have made phone calls only to be put on hold for an eternity, then someone picks up the phone to ask who I am holding for, and we start all over again. All with no apologies or even seeming to care at. This office needs a serious lesson in customer service. As with ALL businesses, consumers have a decision in who they chose for eye care and having a choice, I have made my last visit to Bay Eyes in Foley.

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