This is the best eye doc I have ever had! Tim, is funny, warm and very helpful each time I have had a question on insurance, eye glasses, etc. All the staff is fabulous! From the time I walk in the office, I feel like I am the only patient of Dr. Coward's! I will always recommend Dr. Coward to friends and family.
My husband and I both were examined by Dr Cobb. He was very impressive in his knowledge and his professionalism in our exams.We appreciate his honesty in the fact that my husband didn't really need new glasses immediately. We were very surprised by that! Myself however were told that I had scar tissue under my implant and needed laser surgery. We will return to this facility soon. Everyone was helpful and professional.
had cataract surgery 2000 my vision is mono. when Dr. Gravlee, put the lens in my eyes during surgery he did notread my chart where in my right eye I had herpes several times that left me with a scar near the carina which effects the way I see. My monovision was left eye distance right eye close up. He reversed my lens during the surgery leaving me with very poor eyesight. I contacted office manager in Fairhope and was prescribed prescription for contacts to reverse my monovision to original sight. This worked, as my vision was corrected. I wanted lazar surgery to correct this problem and was refused. I am now85 years old, living on medicare, which does not afford me to purchase contacts anymore. therefore, my vision watching tv is double, I cannot see distance for driving. Am left in a very unstable condition vision wise. I no longer live in Alabama, and my coming back for any correction at this point is out of the question. I would never use this facility again even if I lived back in Alabama. Dr. Gravelee, in my opinion, has left me in an almost blind condition. His office staff did not take my complaint as justified. I can tell you now at this stage in my life I am handicapped with nowhere to go due to finances for help. IF I WERE STILL IN ALABAMA I WOULD FIND THE BEST LAWYER AND SUE.
I made appointment for glasses and contacts for my son, after we arrived I was told that the eye doctor is not there on Thursdays. I made a point to let them know we needed contacts and glasses. Not returning there!!!
this is the place to go no waiting on appointments they see you right away no waiting in their office their office staff is very friendly and helpful Dr joy is a pleasure to talk to and is very knowledgeable and explains things to me so i am able to understand and make informed decisions about my eye care