Worst place of business and customer service I've ever encountered. The pick up date for my daughter birthday cake was on her birthday. As her father goes in to pick the cake up she acted as if she didn't know where the cake was until one of the employees pointed it out. Remind you we already had a sit down with this lady showed her pictures and everything that was required in order for us to have the perfect cake including paying for it. After telling her this cake wasn't at all what we wanted you can about tell from her face that she was frustrated basically already had an attitude before we got there she was rude and very disrespectful to me as a customer who has supported her business before and even then the work was very mediocre. The only reason I even gave her business another chance is because we are successful business owners and I feel like everyone deserves a chance but she proved me so wrong. I'm giving all you guys a heads up to take your business elsewhere. I would never go back and if I can I will stop anyone I know from giving this place any business.
111 E Capitol StJackson, MS 39201
Extremely disappointed!! Would never recommend to anyone and won't use them again. I live almost 2 hours away so, I explicitly explained what I wanted. I showed her several pictures of what I wanted. They had the exact color in the shop, so they had several examples to use right THERE! I came back in person 2 weeks later and spoke to the decorator myself. I reviewed every detail: I wanted a square bottom tier with a pillow on top and gold accents with the cake being mint/ sea foam green. She assured me it could done and I scheduled to get the cake the next week (today). The cake was WRONG COLOR. Bottom tier was WRONG SHAPE and the details were NOT GOLD. Some poorly designed ribbon and roping was white and cream instead. Nothing like what I described or wanted. I'm devastated because I live too far to come back and the event is too soon to have another one made. I expressed my dislikes to the owners and was met with unsympathetic attitude and no compensation. Horrible service.
Used Dreamcakes for yrs. Each time, something SMALL was wrong. Last time, I ordered 2 cakes, 1 for a photo session & the other for a bday. This included 3 repeating colors & a few repeating design details, simple. My orders were wrong & partially incomplete. It worked b/c despite the product not being what I wanted, it was esthetically pleasing and matched. Calls, emails and in-person trips-still wrong. I'm reasonable & want to leave you with this. While each of the 7 orders placed over 3 yrs had issues, nothing can’t be fixed with an apology. Last time, I was scolded for my requests. I understand that the designer may have been frustrated, but she should have never shared that frustration with a me. If you aren't going to ask for anything too custom, use them. If you have something they've never done, & your event is important enough that small details matter, look elsewhere. Great tasting cake & icing. 2 *'s. If it weren't for the harsh words, I would give them a 3 1/2 *'s.
If you have a sweet tooth its the perfect place to satisfy the craving!!!
Dream Cakes is the most delicious and decorative cakes in Mississippi. They customized both my wedding cake and grooms cake which was a complete replica of his car! Overall, I was pleased with the staff and wide range of selections. If you can dream it, they can bake it! I wish I could give the 10 stars!!!!
NEGATIVE STARS IF i COULD! I called a week in advance to order a company cake for a retirement party. I also sent an email with the exact cake that I wanted to them. When I called I explained exactly what I wanted, made sure they knew what I expected and that they could do it, and paid an advance on the cake which for a 10" cake was almost $60 for basic yellow cake with buttercream frosting. I had to send my husband to get it since I had to work and they close at 5pm. He gets there and sends me a pic of the cake. I flip out. I mean literally I am yelling and screaming in my office. It looked horrible. It was supposed to be a sage green cake with yellow, blue and white flowers on it. How hard is that. Well it turned out to be a gray cake with globs of icing in a somewhat floral shape and what looked like squiggly 3yr stars that were supposed to be flowers on it. It was hideous! I was yelling and finally talked to the person there and explained that this was for a company and was assured that they could do the job and what I had just seen was not what I ordered. After 30 mins of going back and forth about the issue, they finally fixed it enough to slightly resemble what it was supposed to look like. So the next day I open the box to serve it in front of the top managers of my company and I notice that the frosting has specks in it where they didn't mix it well and it is cutting in crumbles. I take a bite finally and see why everyone was leaving it barely eaten around the office. It tasted horrible!!!! It was like a mix between a sweet cornbread and a pancake flavor. I have had a lot of cakes and honestly I would rather have had a WalMart cake and it would have cost me half as much. I will never go there again and would like to keep others from having to go through my torment. Avoid that place if at all possible. They have no talent in decorating despite their website (I don't believe those are actually cakes they made) and the taste was just disgusting. Avoid this place if you want to actually enjoy your special occasion.
Prepaid my total cake order, the lady wrote everything down, then when I arrived at the business she could not read or remember the notes she had written down ! Her I guess her partner seemed to disagree and have friction among each other. Cake was disappointing and cake itself was very dry, I mean like days old! Would not recommendto anyone, I realize it was not 5000.00 WEDDING CAKE, but it was special to me because it was my granddaughters 5th birthday cake, and it did cost 150.00 No stars for this bakery. Will not ever order again.
I ordered a cake from them weeks in advance, made to look exactly like a cake on their website. We picked the cake up the evening before my child's birthday party and it looked terrible. Absolutely nothing like the original cake. It was fondant, and the colors were horrible. It was supposed to be aqua and hot pink and it was a whitish, barely pink with royal blue. It just looked like they put in absolutely no effort. Like they slapped it together earlier that day. My husband picked it up and had no idea what it was supposed to look like, or believe me, I would have left it there. They were rude when he picked it up and the way they packaged it left a huge dent in the back of it. When I called to complain, (nicely) it was after-hours and they didn't call back after I left a message. I wasn't asking for a refund or anything, but they could have at least acknowledged the problem. Terrible customer service. I saw these negative reviews before I ordered from them and I wish I had listened! Go elsewhere!
No stars for Dream Cakes. I would not recommend ordering anything from this "bakery". We ordered a cake for my son's baptismal celebration and were completely shocked when the finished product looked nothing like what we ordered. We wanted white icing with light blue trim and wording. The cake was to look like an open bible with scripture and my son's name written inside. What we got was a cake cut crooked, covered in bright blue icing (think swimming pool water), and Kelly green trim and wording. It was hideous and not at all the formal style we wanted for the baptism. Thankfully, they gave us a full refund and we took our money to Fat Guy Cakes in Flowood. The fat guy saved the day!