I was hired as a home health care aid for my mother. After 6 weeks of working for Trina, I still did not have my first paycheck. When I called the Health and Senior Services (Who she goes through) I am informed that not a single one of my timesheets had been put in. I called her on the 21st to try and have the problem solved, and was told she was 'working on it'. I called back on the 25th to check the status, and she had put them in (Which at this time is not confirmed by the HSS) after the deadline and I could expect it on my next pay period...in two weeks. When I told the owner I did not have gas money to make it to my mothers house, she called the police and a social worker, and they all started pounding on my (bedridden) mothers door. I called Miss Trina while she was there begging for her to send the police home as they were unnecessary, and causing my mother anxiety. She then told me that I should have never left if I didn't have money for gas. I told her that first, I had not been paid for the work I had already done (Again, over 6 weeks) and second, that I was not required or even expected to stay at my mothers house, as I had my own to get back to. Over the next 30 minute discussion, she hung up over 10 times, completely bad mouthed my mother (Still bedridden) and called me a liar for not having gas money. After finally getting her to let the police leave, she left and promptly text me that I was no longer her employee and my check will be mailed out sometime in the next two weeks. I am still stranded without being able to access my injured and at this point possibly DEAD mother, and she has completely shut all communication down. After six weeks of working for a great company, I must say that this mistake was utterly gross and irresponsible, and she in no way is equipped to run this business. If you are looking for a home health care provider, only consider this one if you are content in having over 1k withheld from you and your family member suffering, possibly dying.
16. Visiting Angels
2 Sunset Hills Executive Dr Ste 1Edwardsville, IL 62025
From Business: Americas Choice in Senior Homecare. Visiting Angels is a national, private duty network of home care agencies. We are proud to be the nations leading provider of …
20. Visiting Angels
11131 South Towne Square Drive #FSaint Louis, MO 63123
From Business: Along with our excellent senior home care, Visiting Angels eliminates the stress and worry family members are experiencing over the care of their elderly loved on…
Abba's hands home health care agency is a company of excellent. The employees are so caring and helpful. They experience supercedes expectations. Try them you won't regret.
Do not send your loved one to this facility. 95% of the nursing staff, admission intake person, are rude and unfriendly. The environment is not welcoming to visitors nor clients. The admission's officer is not personable when interacting with the public. My loved one fell out of the bed 3 times during the stay at the facility. I often observed staff members not being attentive to the elderly people at the facility. I observed a client sitting in the hall with vomit on her asking for assistance. Also, some clients would sit in the hallway and/or rooms for extended periods of time before someone tended to their needs and escorted them to the eating area. The nursing staff did not follow discharge instructions provided by doctors from the hospital when my loved one transitioned to the Life Center facility regarding a health matter. Due to the negligence of the staff at Life Center, my loved one had to be admitted to the hospital for several major surgical procedures
They gave me the training that I needed to care for my partner who was suffering from years of depression. This is the best alternative to a group home, and kept our family together.
While this facility advertises hospice care as part of their services, they have billed our family for 100% of the cost of that hospice care for my mother stating that Medicare and insurance will not pay for hospice care since Medicare does not consider them a "real" hospice provider. Their billing office told me they will not even submit a claim to Medicare for this service since they know in advance it will be denied. This is an unexpected out-of-pocket expense of $3,500 for our family after the loss of my mother. When she was transferred to a hospice bed at this facility we were told that Medicare pays 100% of hospice care. Billing was sorry that we had been misinformed by the staff. We're sorry too.
The staff is truly professional, friendly, and have beautiful souls. I'm blessed to work for them.
Great service provided by the office and a great program for my family