This was my first experience with using Helfer's bakery, and needless to say, I am a very dissatisfied customer.. I purchased a birthday cake for my daughter's 10th birthday, which was $51.xx, however, I thought the cost would be well worth it based off of the reviews I had read and the expectations that had been set.. But the end result was much less than what I anticipated. I spent a great deal of time going through the cake book and explaining what I was to have designed on my daughters cake (which her theme was purple and black leopard print).. And I was very specific in the details, all the way down to the color of the icing and where I wanted her writing on her cake.. When I arrived to pick up her cake, 30 minutes after the time noted on my order, my cake was wrong.. I was in a back and forth discussion with the actual cake decorator who admitted she made some decisions on her own that she thought would be best (regardless of what I had requested on my cake order), and my daughter who happened to be with me was devastated with the cake she was presented with... The decorator did offer to redesign the cake, but due to time, we needed to leave to get my daughter to her party that was to begin in less than 30 minutes.. The manager, who refused to come to the front to speak with me, only sent messages to me, via the decorator.. I even suggested that she speak with me on the phone while I was in route to the birthday party, but this suggestion was refused and she said she would have the owner, her husband Chris, call me on Monday (all of this transpired on Saturday morning).. So, my daughter literally cried the entire way to her party, devastated about how her birthday cake turned out.. I did speak with Chris this morning about the entire experience, and I also explained to him that I would have been satisfied if they would have even reimbursed me OR offered to give me a credit for the additional amount that I paid for the "specialty order" that was done incorrectly.. All he could do was keep apologizing for the experience and just saying, "I really wish you would have let us remake the cake for you on Saturday". We went around in circles in our conversation for about 20 minutes, and the final resolution was that he send me 2-$5 gift certificates to return ($10).. I have always been a consumer to read reviews on everything I do, whether it be travel, hotel accomodations, vacation packages, etc. And regardless of the service I receive, I NEVER take the time to do a review.. But, this situation took the CAKE.. My resolution for my daughter on Saturday was that I dropped her off at her party and spent the next 1 1/2 hours driving from Sam's to Walmart looking for a simple cake with a purple border.. I bought purple and black icing and decorated the cake myself!! My daughter was ecstatic and surprised to see I was able to "fix" her birthday cake in the end.. But my sacrifice to make her happy caused me to miss out on her birthday party.. Thank you Helfer's bakery for giving me a memory that will last forever for my daughter's 10th birthday!
2180 N Highway 67Florissant, MO 63033
From Business: McAlister's Deli in Florissant, MO is a fast casual restaurant chain known for our sandwiches, spuds, soups, salads, desserts and McAlister's Famous Sweet Tea. In…