Questionable unable to go repairs done right
11400 New Halls Ferry RdFlorissant, MO 63033
From Business: I’ve gotten to know many local families as an Allstate agent in Florissant. I enjoy being a part of the community, and building local relationships is one of the …
I purchased my car roughly 5 months ago. My experience for the most part was ok. I had a new sales person Dominic who wasn't very knowledgeable at no fault of his own (he is no longer with the dealership). I asked him questions that he wasn't equipped to answer such as including my sales tax into my payment so he had to get his sales manager Brett who handled most of the negotiating. They did get me as close to the payment I requested as possible, however, I do have a couple issues with them. As part of his sales pitch Brett brought up the student or graduate rebate. He was well aware of my financial situation so he definitely used that as a selling point telling me I would be free of having to pay daycare for a while. Bonus right? He told me the amount of the rebate was $750 however when I got over to finance I was told $500. I don't understand how the SALES MANAGER doesn't know the amount of rebates he using to bait people. I didn't say anything to finance because if it's $500, it's $500 and there was nothing I could say to change that however I do feel they should honor what they tell people. That being said, I am still waiting to this day just to receive the $500. Brett left me a message a couple weeks ago saying the paperwork was initially filled out incorrectly and they didn't find that out until 6 weeks later. The only reason they found it is because I called inquiring. I was told by another sales rep that it should only take 6-8 weeks. I don't understand why after they found the error I am still without my rebate 5 months after my purchase. Clearly there is a lack of competence somewhere. I also mentioned that my sales tax was included in my financing. When I went to pay my sales tax the check was actually made out for too much which of course affects my note with them factoring in too much money for my overall financing. It was a huge inconvenience having to go back to the dealership and have them cut two seperate checks; one to me for the difference and the other to the DOR. Again I'm not sure how that happens or where the incompetence lies. Lastly, the car itself had an issue within a couple weeks. It wasn't anything major, just cosmetic but nevertheless something I should not have had to deal with. The driver's front seat stitching busted exposing the airbag. That took a couple months and multiple back and forth trips to the dealership to get repaired. They thought at first they could just stitch it back up but as time passed with nothing being done of course it only got worse and they ultimately had to replace the seat cover completely. Overall, the inconvenience I have experienced with this place is what has resulted in them not receiving a 5 star rating from me. I was counting on the money to buy my daugther's fall/winter clothes and I am still waiting for only God knows how long. All the dealership can say is I will get it. Really...thanks I guess. Everyone says how nice they are and that much is true but being friendly doesn't make up for everything else!