I have used this store since it opened it was great then, now the service has deteriorated. The sales personnel aren’t familiar with their products and the manager was unhelpful. The manager was more interested in his phone, tablet, and sales staff than customers in his store. I will take my business online rather than brick and mortar. I am also feed up with ATT in general.
This Metro PCS store is absolutely the best. Carlos and Micheal are professional, courteous, and extremely knowledgeable about the products and services that Metro PCS provides. Customer service goes well beyond expectations and it's always a joy to see Carlos and Micheal when I shop for new phone or pay my phone bill. A must shop!
OMG!! Worst experience trying for a simple upgrade on a family plan ever!! Ended up with an extra line of service and 2 extra phones. The ( male)rep was too focused on running to greet EVERY female entering store so had to restart with us several times. Then refused to correct their mess of my account and was forced to go through corporate office. Took 5 ( fruitless)follow up visits and countless phone calls over 2 weeks to straighten out the mess they made of my account.2 weeks later and still dealing with after effects on my account. Hoping for the best... Or plan to switch to Verizon...
Terrible service. Every time I have a phone problem the first thing they want is to sell me a upgrade. They don't even look at it. Would not recommend this store at all.
The level of service is considerably different (not in a good way) compared to the level of service at the Brentwood location. This location is not accommodating at all and is very difficult to to deal with. I've been three times and have had to wait only to be told they cant assist me. I have no issues with the Brentwood location and they are always willing to go the extra mile to help and make their customers happy.