For over 15 years at I have patronized this store at its 2 OBT locations. Service is usually mild to pleasant. Tonight,was a total negative and I will go to the other dozen stores in this area. I did NOT ask you to handle my balloon needs. I asked HOW I might get them. I did NOT appreciate hearing your rant about my "attitude" and some 'favor" to all the customers at your register while I was right there...for over 5 minutes . The placement and system was NOT what I have seen for 15 years and you did NOT consider this...you just verbally shoved me aside to a clerk who cared even less. Why are the items displayed if they have been NIS for over 2 months. (I quote) I work with the public and this approach would never be tolerated by MY employer. Thank you for showing me my place as a customer !!!!I would usually give your store a 4 star for general n eeds ..not tonight.