Sheppard's Truck Re-Builders IncAdd to Favorites
1209 Interstate BlvdFlorence, SC 29501Map & Directions
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10/06/2014Provided by Superpages
I was on a U haul trip from Tampa to New England and my truck fuel pump went. The young mechanic came out and was able to get the truck to thier shop where he diagnosed the problem. The part would not be in until 10am the next morning but he took the pump out of the truck that night so it would be ready when the part arrived. The nice woman in the office was able to get a hotel room and they dropped me off and picked me up at 11:30 am the next day with the truck fixed.I continued on the New Engand with no Problems.
I had problems with my motorcoach a week ago, I was towed at 11:30 pm on 7/23/12 -Monday-.
They told me they could fix the problem because they do all kind of mechanic work (when is actually just alignment) , including Diesel. That also coming from the Owner Louis.
2 Days after... "you won't like what I have to tell you, were the words of the super-slow paced tow driver-almost manager there Albert". The mechanic said too much work, he Won't do it. (?) . 2 days with the bus sitting there and they moving slower than a snail. 2 full Days.
I had to find on my own a place where to check the computer of the bus (since they said we will not help you, take your bus to a 80 miles from here shop), and took it to another place, Palmetto Diesel, they said they do diesel but didn't wanted to get their hands dirty with that much work, they checked the engine $228.00, and told me they wouldn't do it. I tow it using Albert that did a good thing at last (convinced Cummins in Loris,SC to take the bus early FRIDAY-have a contract waiting for that bus since the 25th-), he showed up at 11:30 am... he said it will take about an hour to hook up the bus (?) , we left at 2 pm... not only that... is that much the rush he had to do a professional work and make it up for the big mess and false promises, that he even stop on the way to Loris for boiled peanuts on a small shopt at the side of the road, he don't give a s.... . Entering the Cummins Dealer shop he scratched the bottom of my bus with the pavement. If you are ready for a nightmare.... do what they tell you (they took anyway $1650.00 from my pocket ...) and sit tight because you are there for a looong ride. I don't understand how this places are still open.
Louis the owner was fully aware of the speed process of this repair (Albert is his right hand), and also personally told me one thing and then happened another (he was aware of the contract situation). We arrived at Cummins not early in the morning but... late afternoon, right before they closed. I lost not only the week, but also the weekend since their mechanics don't work on weekends.
Thank you Sheppards for ruining my week, month and contacts.
I hope you receive in a long term what you have given to others. If your equipment broke down... and need it repaired, take it away from their yard ASAP. A True advice based o 5 days experience with them.
08/07/2010Provided by Superpages
They charged me twice, the hourly service is $75, but then they changed to $125 for the "heat factor outside" because it was 105F that day. The job performed was very well described on the bill, but I don't think it was performed because as soon as I got to Jacksonville, FL the same thing happened AGAIN and worst... So they charged me $951 to the job CASH ONLY.... I said I didn't have cash, not enough, so I gave my card to her... she came back saying her boss didn't authorize to use the card, run to the bank got $950 from the bank and paid... got to Jacksonville, spent another $600 FOR THE SAME PROBLEM, and when I went to get money from the bank, surprise! They charged my card AND my CASH. Now it's Saturday, they are not open, and I have to wait until Monday for MAYBE getting my money back. LIARS and thief! TERRIBLE SERVICE PERFOMED!