Car-X Tire & Auto
8225 Us Highway 42, Florence, KY 41042
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Strongly urge to AVOID this place at all costs. Had the worst car repair experience of my life here. Leadership is astoundingly incompetent and greedy, and mechanics are not provided with the necessary training or equipment for the job - not at all what you would expect from a professional repair shop. The general gist is that my A/C was broken, I was provided 3 separate estimates: each with a different price and diagnosis, the repair job lasted one week before breaking, and they wanted to charge almost double to actually fix the issue that should have been fixed in the first place.
After getting a distasteful sense for the dishonest, unethical business practices of Car-X and it’s senior staff, I decided to take matters into my own hands. I filed a dispute with my credit card provider, wrote a five page letter including documentation of the inconsistencies, as well as a written statement from the mechanic that did the original inspection - clearly stating his findings and the reason that the “Evaporator Core” was indeed the issue and that replacing it was the most cost-effective route. Now, about 5 months after the original visit, the dispute has been resolved in my favor and Car-X did not get a dime from me. I hope that anyone who reads this will heed my advice and steer clear of this place and it’s greedy, dishonest, incompetent owners. If by some chance you are reading this too late, hopefully you paid with a credit card and can dispute it like I did. It boils my blood to think that they have likely gotten away with scamming people like this countless times. After researching and talking with friends that have dealt with them, it seems many people have experienced shady business dealings with them as well. This company obviously does not care about maintaining a brand of integrity. They refuse to own their mistakes and make situations like this right. Save yourself money and the headache of dealing with dishonest people, STEER CLEAR of Car-X.
I am currently sitting in car using their wifi because I couldn't wait to inform other of how terrible and unprofessional their work is. I came in for an oil change and to replace one bulb in the headlight and I've been sitting here for 2 entire hours while not one single mechanic even looks twice at the car. I had an appointment made for a reason. First come, first serve. I have watched 3 different people come in an get services before they so much as plugged the headlight back in so I could be on my way. That's all it would take. Save your time and money. Don't bother. Might as well go to the Midas across the street.
I took my car in to have them look at my brakes because when I got my tires rotated that company said my back brake pads looked low. I took it to car-x and Mike told me that I needed all new brake pads and rotors ($1300!!!). I told them I would check around and would be back to pick up the car. When I got there MY BRAKE PAD SERVICE LIGHT WAS ON! I didn't even know I had that type of service light on the car. They said it was on when I dropped it off...they refused to turn the light off and said he wouldn't unless I got new brake pads. I have never in my life met a more dishonest guy. There are so many companies you can take your car too...PLEASE DON'T WASTE YOYR TIME HERE....
I took it to another company and they said I needed back brake pads only ($250!!). DO NOT LET THESE GUYS ANYWHERE NEAR YOUR CAR...PASS THIS ON TO ANYONE ELSE YOU KNOW.
On an Audi A8 the rear calipers have an electronic wear sensor built into the rear calipers. the system is designed to turn on the brake pad warning light when the rear brake pads are worn out. There is no magic button to turn the light on or off. The only way to make the light go out is to replace the worn parts. The brake pad warning light is designed to let the driver know when brake service is required. Keith stated in his review that he was told by two other shops that the pads are worn out.
BEWARE!!! We took our vehicle to this place to have the brakes replaced. After looking at the car we were told that everything needed to be replaced on the front and back and that we were looking at close to $600.00. With money being tight I asked if they could fix the front and us come back the following week to have the back repaired. The man then asked me " Is money really more important then the safety of your children? " So we told them to fix our car. Needless to say a week later the brakes messed up again. I was told then I must have been driving with my E Brake on and they supposedly fixed them. Well They didnt! We took the car back again and was told they fixed the problem once again.. Guess what our brakes are making noises AGAIN!!!
I understand you have been back multiple times for your brakes, but I would like one more chance to correct the problem. We strive to make ALL of our customers 100 percent satisfied with the work that we do.
THIS PLACE USED INFERIOR PARTS ON MY 2004 CHEVY TRUCK- BRAKE ROTORS, PADS, ETC - 27,000 MILES LATER I'M TOLD THAY MY ROTORS ARE RUSTED SO BAD THEY NEED TO BE REPLACED AND THAT PADS ARE COMPLETELY WORN OUT. THIS PLACE WILL NOT STAND BEHIND IT---THEY ALSO HAVE A THIEF WORKING THERE WHO STOLE A BOX OF INSTRUCTIONAL
MATERIALS FROM THE TRUNK OF A CAR I HAD WORKED ON THERE --BEWARE OF THIS PLACE!!!!!!!!