I have to agree about the customer service. The people on the floor are around but not helpful. Takes forever to get a case unlocked. My biggest complaint is if there is something not marked in a booth, they won't call. She says how do we know that item belongs to that dealer. They could put a note to the seller and call me back, but they won't. I've been to other shops and they will call for you about anything, but these people won't, so you have to forget about it.
Horrible customer service. The guy was even extremely rude to my 80 year old mother. Buyer beware.
The man working there was completely rude. I literally just walked in a few minutes ago. I like to find dolls at antique shops. My friends and I look young but we're all in our 20s. To me it looked like he pretty much assumed we're going to steal. Umm excuse me? He asked if we were looking for something. I said just looking because I didn't know how long I would be there. After he treated us rudely I just walked out. Never again. Seriously don't assume. I'm a college graduate thank you. Oh and the place was atrocious.
After almost 15 years of frequenting the Florence Antique Mall and spending $20 to $80 a visit, it will be a very long time before my wife and I spend another dollar there. New customers should visit this place only if you want to be treated like a suspected criminal by the staff. According to Frank (an assistant manager), they had someone reach into one of the locked glass cases after it was opened by an employee. Now, their solution to this isolated incident is to blatantly treat ALL customers as potential criminals. We don't need this abuse from a business just because management doesn't know how to effectively deal with a simple loss prevention matter. Insulting your good customers by treating them as suspected criminals is no way to recover a loss. But, it is a good way to alienate everyone who makes the mistake of coming through the doors at Florence Antique Mall.