I will give 2 stars because they do respond quickly to maintenance requests.However, they have crappy customer service in the accounts department.They charge $25 to open a letter with an HOA warning (no fines)They charged for being late when their system malfunctioned and wouldn't accept payments.Although I have emails where they 'claimed ' to waive fees they never apply these reversals. Despite re-sending THEIR email, they then claim that the cannot honor it.Gotta watch these Thieves closelyIf I rent again, I will walk away from any and all properties managed by this group.
In addition to the excellent loan services, American First has the best hours. I couldn't believe they were even open on Sundays, which was perfect for my odd work schedule. This was a big part of my decision to come here, and I'm so very glad I did. This is a place I'd recommend to my friends and family.
Service was quick. People area great here.