The employees at this branch from the manager on down are very friendly and knowledgeable however the underwriters that approve loans for this bank are just the opposite. BBVA Compass should be ashamed. After 10 years of banking with this branch I will be stopping my pension direct deposit and closing my account, last straw with these guys. My suggestion would be to avoid applying for any loans and put your CD and savings somewhere where you will be appreciated. Adios, what a waste of a decade.