I couldnt believe how Rude two of the employees were Saturday Dec 17th at the B&N in flint, especially the guy (didn't catch his name) he was rude on the phone & in person. He & the lady at customer service seemed annoyed to help me find a book I was told was being held :( it's Christmas people! I'll def go to Lansing next time!
This place is a disgrace. Have been going there for years and I've NEVER been MORE disappointed. The customer service is practically non-existent, they just stood there talking with other customers (just shooting the breeze, not even noticing that there were people waiting to get help).Waited for around 10 minutes or so, then once there was a break in the conversation, I went up to one of the representatives, and asked for help.