Operational, communication and qualified personnel issues. Company seems to lack customer service and follow-up. Quality control lacking. We would not recommend.
This place is absolutely horrible. They give their residents a total of $5-$11 a week. They make the mentally ill that live there sign they're checks over to them. My uncle was there and gets $1300 a month, in which they gave him $11 a week which is $44 a month. They take the rest from him and he never sees a dime. They also do not give their people milk as it is "too expensive". If you're taking $1200 a month from just ONE person, milk is not to expensive. The workers are looking for a paycheck and paycheck only. They make fun of the people, yell at them and do not treat them with respect. I would advise everyone to never let a family member or loved one stay in this place.
They're crooks. They were handling my mother's prescriptions when they changed computer billing systems. Suddenly we were charged an additional amount that was not on the previous billing statements. I asked for a detailed account summary many times and they never responded. When involved my mother's lawyer they sent a summary, but only from after they switched billing systems. They never supplied a summary from before the switch, when the erroneous charges were added. I ended up paying the difference rather than be reported to collections. To summarize:They overcharged me in error.They would not respond to my inquiries.Only after I involved a lawyer did they respond, and it wasn't a complete response.They ripped me off.DO NOT DO BUSINESS WITH THEM. My mother's Assisted Living Facility fired them and now has a new company handling their residents' medications. I'm sure Advanced Specialty Rx's shoddy business practices contributed to that decision.
I recently visited the offices of Advanced Specialty RX. What a great group of dedicated people! Advanced Specialty Rx is a closed door pharmacy providing delivery service to Michigan's skilled care facilities, long term care facilities, assisted living facilities, hospitals, rehabilitation centers and other residential care settings. I would be confident in receiving Advanced Specialty Rx's help and strongly recommend this company to anyone who needs reliable service from a quality company with good attention to details.