The Home Depot
1575 County Road 220, Fleming Island, FL 32003
|Mon - Sat:|
Price Range : Average
Absolutely the worst service I've received at Home Depot on CR 220. Tried to order 3 doors - There was no doing, there wasn't even a "get up out of your chair and act like you want to help a customer". There was no "let me take down what styles you're interested in and see if they will work with what we have on file and we'll work on next steps" There was only " No, you can't look at any doors because they're stock doors and no you can't use these measurements we have on file because they're over 6 months old" - measured November of last year (true, life got in the way but now I'm ready to buy - today) - I got it, old estimate but a) measurements on a door don't magically change on a 25 yr old house. b) if you can't use the measurements why do you still have them c) I asked, why can't you use them? Instead of telling me you don't know why, how about trying that you don't know but will find out. There was no mention of a store policy or let me see what options are available. I asked for a copy of the measurements- which oh, by the way, I already paid for. Even if I took them elsewhere, they're going to want to measure themselves. I want them to measure anyway because now I don't trust you or anything you have to say. All I wanted was to see if I was operating in a realm of stock or custom because from what I've seen of your model selection we are within stock sizes. But I can't do anything. Well, news flash. I can do something. You just lost over a $1000-2500 sale - I'm not interested in what you can't do and your little to know interest in trying to help me spend MONEY in your store. I understand that's pennies in your overall profit, but it is highly unlikely that I will ever set foot in a Home Depot again, and for your local store- where we've purchased thousands upon thousands of dollars for various projects, your loss is exponential- not to mention poor feedback and negative word of mouth. I have happily taken my business elsewhere.