Canyon Pet Hospital
1054 E Old Canyon Ct, Flagstaff, AZ 86001
Phone: (928) 774-5278
Phone: (928) 225-2034
Phone: (928) 225-3401
Primary Phone: (928) 433-3970
Fax Number: (928) 774-5278
Fax: (928) 774-5278
Specialties: Felines, Acupuncture, Avian, Doggies, Kittens, Dentistry, Canines, Livestock, Farm Animals, Ranch Animals, Exotics, Puppies, Cats, Dogs, Large Animals
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We have been going there for years. Service has always been excellent. Recently we lost our wonderful old dog. So we got a beautiful little puppy, undoubtedly our last dog considering our age.
Just shy of her second birthday she developed impacted anal glands. The vet said that there would be no problem removing them. This has been a nightmare. Either something went wrong with the surgery, and I have no reason to believe that, or there were complications after.
To their credit the vet took our beautiful puppy back and worked on her gratis for a week. Didn't help. She was clearly in distress and pooping all over the place. We did everything the vet recommended, medicine, new diet, everything but nothing worked.
So eventually we decided to end this. I'm terminally ill with no idea how long I have to live. Could be months or years. Coming to terms with that was far easier than deciding to end the life of our wonderful little friend.
Up to this point we had no problems with what the vet had done. But that changed today. The exchange got REALLY heated on both sides. None of that can be documented because no one else saw it. But it was pointed. They refused to put our wonderful little friend down.
As we left the owner came out and stopped us. After making a totally horrible comment about our attitude he said: "You are terrible people for wanting to put down a perfectly healthy puppy just because you are too weak to deal with this."
I'd rate this experience as worse than learning I have terminal cancer.
Canyon Pet Hospital offered state of the art care to our very sick kitten at a reasonable cost. The kitten had to stay over for two nights. There is someone in-house at all times which was comforting to us and in general, very important when dealing with very sick animals. They kept us up to date of her condition. I highly recommend Canyon Pet Hospital and would place any of my pets in their care again if need be.
I used this vet for almost 2 years and today will be the last time that I ever attempted to seek care for my dogs here. I've had 2 experiences where veterinarians were not knowledgeable (the first time I figured I'd just use a different vet at the same office, until it happened again). Earlier this week the vet that I saw was confusing antihistamine doses with doses for another allergy med, and kept blaming her lack of competence on the late hour since it was about 11pm. That visit took up 2.5 hours of my times since we sat in a room for 2 hours without anyone coming in, after being told that it would be an hour wait. Today I was told again that it would be an hour wait, and then after an hour and fifteen minutes I was told that 2 emergencies walked in but the funny thing is that I was sitting in my car in the parking lot with my dogs that entire time and not one car pulled in. They lie about wait times and employ incompetent veterinarians, and as a healthcare professional I do not feel comfortable with brining my animals here for care. Nor do i have the time to wait around while they give me inaccurate wait times.
Canyon Pet Hospital, Flagstaff, AZ: Stay away!!!!!!!!
On September 29, 2014, my wife and I took our two Yorkie puppies to Canyon Pet Hospital for a pre op exam so that we could have them spayed. We wanted Canyon Pet to do the work because we had very good experiences with them in the past. My wife and I even preached to others of how wonderful they are. No more. During the pre op exam, we explained that we would have to drive over an hour to get there and my wife could not sit upright for long periods of time due to pain. She is in a wheelchair and suffers a lot when sitting in it. The vet told us to tell the intake personnel our situation and they would move our girls up the priority list to accommodate us. Since every room has a mission statement posted and that mission claimed to have a facility that “meets all the needs of our clients and their pets” we had no reason to believe that the vet spoke anything but the truth.
On October 14, we woke at 5 AM to prepare for the trip to Flagstaff and on our arrival informed the lady behind the desk of what the vet had told us and again informed the intake tech who said she would take care of it. When we pressed for a ballpark time when we could pick them up she explained that they would have to stay for two hours for observation following the surgery so it would be early afternoon. We left our little girls and went to see what we could do in Flagstaff. A little after 12:30 we called to see the status. We were told that they were not going in until AFTER a waiting “neuter” operation was completed. Some quick math indicated that we would not be able to pick the girls up until after 4PM and more than likely closer to 5. We told them to get our animals ready because we could not wait that long as we had told them repeatedly during the intake.
Then it got bad. My wife made me promise to let her handle things. We went into the reception area and she expressed her anger at the lies we had been told and she wanted to see the office manager. We were quickly rushed to a room so that no one else could witness the effects of Canyon Pet’s error and when we decided we had been hidden long enough, my wife opened the door and was met by the guy who had been working in the parking lot on some general maintenance issues. He had no ID, did not introduce himself and began yelling at my wife. I was doing a fair job of keeping my promise but he continued to verbally abuse my wife because HIS staff had screwed up. When I decided to put an end to his abusing my wife, he literally tried to goad me into a physical confrontation. The only thing that I can compare him to is a 19 year old frat boy who spent too much time at a keg party. When I asked him his name he turned his back to me and yelled “Chris“ and a couple of muffled syllables. When I asked him to repeat it he then turned and yelled “Did I stutter?” I told him that he had his back to me when he answered and he turned away again with a gesture of his right hand and yelled “I OWN this place. Look it up”
The web site invites you to write to him with your concerns. Don’t bother. Chris Miller is not an accountable person. Mistakes can happen. A man owns up to them. A child blames others.
Incidentally, he charged US for the luxury of his abuse.
I have been taking my pets to Canyon Pet Hospital ever since my beloved vet of 20 years, Dr. Bush, passed away. The care at Canyon is consistently high and the entire staff from the front office to the back kennels are superb. I really like the team approach they take. I have used almost the full range of services they provide and have always been highly satisfied. They are the best!
This is one of the cleanest and well maintained veterinary facilities that we've ever been in. The doctors are all top notch and really care about the pets. The administration is always interested in feedback and they really do something about it when you bring it to their attention. Lots of ancillary services like laser, acupuncture and physical therapy. One stop shopping for our dog.
After taking my furry loved ones to another Vet in town, I stumbled upon Canyon Pet Hospital. It is now the ONLY place I think about taking my animals. The staff is professional, courteous and you can tell they love animals. They also treat the humans with respect and love, as well. The hours are wonderful and pricing is the fantastic! The facility is clean and well kept - a HUGE plus to me! I have used their walk in service with a dog that was having an allergic reaction, they didn't charge anything extra for that service and I was so thankful. Don't even think about going anywhere else. My parents drive over an hour to take their animals here too!
We have been going to Canyon Pet for 4 years. We know all the vets and trust them completely, I highly recommend them. I love that they are now open everyday from 8a.m. to midnight. 5p.m to midnight are the extended hours and walk-in only, Prices are reasonable and no extra charge for the extended hours.
06/07/2012Provided by Citysearch -
I am extremely impressed with your customer service.... I would say that your facility gives EXCELLENT CARE. I am a nurse and this is the type of customer service I would expect for excellent care to my family (of animals or human:) ) My girls (dogs) all seem to have health issues Ã¬after hoursÃ®. Your facility has come to my rescue more than once. I will likely stay loyal to my family vet. While I do love her, she is not as available as your facility is. I adore Dr Mcgill (who saw my girls) I am happy to say that you now have records on all my girls and I will just as likely come to you as I would Karla in the future. Thank you! - Janet M.
Horrible customer service. These people do not care anything about the health or well being of your beloved pet. All that they see are dollar signs! If you love your animal you will not bring them to such heartless, money hungry, ignorant people, unless you want to spend $3,000.00 to be told what you already knew was wrong with your animal. Then when your pet's health dwindles and is progressively deteriorating they only want more money even though hours before you were just there and forked out money only to be sent home with nothing resolved! If you love your pet take them to someone who cares
08/26/2011Provided by Citysearch -
While very clean, it is hard to get a vet. The rude front desk staff usually make the appts with the ""nurses"", who are TECHS!!! When you do get a vet they are often inexperienced and NONE come back in to see if you have questions. This place charges for everything so be prepared to pay a lot for inexperienced staff.
02/14/2008Provided by Citysearch -
My husband and I were in Flagstaff for a couple of days with our Dog Samson. We had a small emergency and needed a vet right away. I called several places and was very worried because everthing was closed. By chance I called Canyon Pet Hospital. We were thrilled to find out that they were open to 8pm, that was the first stoke of luck. We went straight there, and the pet hospital was clean, professional and timely. We were even more thilled, when we met our vet, Dr. Sarah. She was fantastic. Truly, if we lived in Flagstaff, we would have switched over to her in a heartbeat...what a great experience, what a friendly, professional and kind hearted young lady. Needless to say, Samson was treated wonderfully, he came back to us in great condition and our worries and fears were relieved right away.