Arizona Mattress Direct
1510 S Riordan Ranch St, Flagstaff, AZ 86001
Arizona Mattress Liquidators
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At first they were very nice and friendly. They say they want to make you happy. After the purchase is when it all went bad. They have your money and they are done!
Within a short 2 years of a 10 year warranty, the bed did not hold up and started to sag. What makes it terrible is that they do not stand behind the product they make. Even when I have the warranty paperwork describing what is covered, the mattress clearly fails the test!
During business hours the doors are locked. Never return phone calls. Can not leave message on business phone as the phone is too "full" to leave a message.
After days of trying to meet with someone about the failing mattress and expressing our dissatisfaction with there lack of professionalism, we finally talked with someone. His response was, "The world does not revolve around you", he said.
It has now been over 5 weeks with me calling weekly, and still no response. Are they going to stand behind what they sell and manufacture, (By the way, they stopped manufacture in Flagstaff.) as of today they don't.
I could go on and on, but I will spare you the pain. I figure I am out $850 (this doesn't even include a box spring.)
My goal is to make you aware of there poor business practice and poor quality product. Hoping that you avoid making the same mistake I made. If I could give them a neg star rating, I would!
I really enjoyed the staff in the store, they were very helpful in helping me find what I wanted and the price was decent. I will not be doing business there again for the fact that I payed for delivery and set up and was told a day that I would receive a call and day it would be delivered. I made the call a couple of hours before closing since nobody bothered to call me like they said. I got a. hold of someone who was busy and said they would call back in 15 min. 45 min. later still no call, and obviously I did not get my delivery the day I was supposed to. I called two more times, left a message and still no reply. I did the same thing the next morning and still no call back. I called one more time that afternoon and somebody actually picked up and said my delivery would come today at 4. At 4:30 no one had showed. I called the office again to which they replied it should have been there by now. Finally around 5:30 it showed up and got put together. The delivery person was quick and nice. Come to find out a the next morning he had screwed a screw too far in to one of the holes and put a Crack through the board on the front of the new bunk bed. For spending almost a thousand dollars in there store in a blink of an eye, they sure don't act like they want or care about my business.