They cut our oldest son's neck with clippers today and then acted like "it happens" - yea, HIV and Hepatitis happens too. Seriously, this is completely unacceptable. They charged us for the cut and again, acted like it was no big deal. But his neck is cut up! Our son had long ringlet curls all over his head and this was his first haircut in almost 4 years. We moved from Florida and I had read good things online about this place so I suggested my husband and son go to Thumbs Up for haircuts. Not only was the owner rude to my husband making excuses for the horrible service, the wait was 2 HOURS. I get that "appointments are best" but since they cant service walk-ins they should advertise BY APPOINTMENT ONLY - otherwise get someone who cuts the walk-ins hair. My guys were the first customers there this morning when they opened and they still had to wait 2 hours. I pray my son is not infected by the clippers thats caused an open wound on his neck.Nobody in our family will ever return here and also NOBODY IN MY FAMILY HAS EVER BEEN CUT BEFORE NOW so if you want to go to a place where being cut "happens" then go here otherwise stay away. Save your skin and your money.
Shannel has done my hair for years. When I was a little boy and experimenting with my black hair -- she helped me discover what was truly available for my hair texture. She used to own a beautiful big shop but has down sized to a homey shop due to a small clientele of locals. She is funny and honest.
Diana charged me 200$ to do a "color she's never done before" which it looked no different from the color previously... I am extremely disappointed and will not be returning.
Never again! I have never had someone so rough with my hair. First of all I have a lot of thick hair. Why the heck would you use a rat teeth, small comb. You are supposed to use a wide tooth comb. So, needless to says she broke off a lot of my hair! She called herself doing a deep conditioning in my hair and roller set. When she was done my hair was extremely dry and not manageable the next day. I had to re wash it the next day myself and deep condition it, to soften my hair. The products she uses are cheap generic junk, you can purchase at Walmart. If you are a hair salon shouldn't you be using top notch products to match your top notch prices. She's charges way too much money. And even if she was less expensive, she's still not a good hair stylist! And will make your hair fall out. Do not go here. Ever!! And if you do after seeing this, you are a fool!
Worst place to get your hair done! Please ladies, do not go to this place. She messed up my hair and my daughters hair! She is lucky I do not sew her behind. Go to Boston and/or Worcester people. Do not go to Fitchburg to get your hair done.