Not a "people's bank" This is the worst bank ever. I am on social security and they are well aware of this. I am overdrawn right now $172 because pay pal went straight to my bank account before the money I transferred to Paypal cleared. Pal pal wrote to the bank explaining that it was an obvious mistake and that is why I have a $200.00 pay pal balance and the transactions took place at on the same dates. I was not aware that they would take it right from the bank before the money I transferred cleared to them. They ask Santander Bank to waive the $35.00 fee that I am being charged for the pay pal charge, and a $35 fee for a $12 purchase. Santander refuses to consider it. I know my little bit of money is nothing to Santander bank but they do not care about people. When I used a smaller bank, Hudson Savings, for over 7 years, several times they waived charges for me out of courtesy. This is a "corporate bank", not a people's bank, and I would not advice personal banking with them
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This is the worst bank EVER!!!!!!!!!!!!!!!!! The worst customer service, worst communication, I will NEVER do business here again. They "never received payment" until they looked on the woman's desk (she was on vacation) and my check was there but still put on my credit report that I made a late payment even though it was on time. They changed their mailing address and failed to notify me so after the 2 weeks it took to forward it was late. I still wasn't notified of the address change until 3 months later when I got a notice of my account being severely overdue. I fixed the problem on my end by sending future payments to the correct address but it still showed up on my credit report. The employees at this bank are not helpful, they're rude and they don't work with you. I have never had such problems with a bank before. I have ALWAYS made my payments on time.