Only even getting a 1 star so I can hit post... Worst rude PEOPLE... TONY RUDE FRANK MEAN... Rob you of your money... They say customer service gurus not true at all... I ask can they just bill me so I can leave? He goes into excuses as to why he screwed me out of my rental the week before, I did not want to hear excuses I wanted a solution I said oh lord he says I need you to calm down??? Since when was saying o lord a crazy need you to calm down thing?
From start to finish, my customer service rep was "EXCELLENT". He found discount's I didn't know I could receive, so I saved a few dollars. This was my first time renting a car. So my overall experience was FANTASTIC. When I want to rent a car again ,I will go back to Enterprise.
Hertz ferndale is the best car rental in the area. I have had the pleasure of using Hertz Ferndale several times and with each experience has been pleasurable. The most recent experience was above and beyond. My car died in Birmingham. I walked to other nearby rental establishments and not only were no cars available because of recent storms, no one wanted to help me out.I called Ferndale Hertz. They said if I could come within the hour they could help. The manager personally drove me to another Hertz and provided a rental for me. He went above and beyond.I am very impressed with their customer service.Hertz ferndale is fabulous.
The Manager Mike was very rude and disrespectful, the car I rented was dirty and full of pet hair,also the representatives have no knowledge on rates. I would never deal with this company again.