This company contracted to provide shuttle service to and from the Ritz-Carlton on Amelia Island for the car show 3/8/14. We drove 2.5 hours to attend the show, only to find ourselves in line with over 300 other people waiting for a shuttle van as promised. When a lady in line called the company to find out what the problem was, the rep from Dana's was rude and hung up on her. We never made it to the care show. Unacceptable customer service and a waste of our time.