In response to the review by Lori Aceti Walton. . Ms Walton's review is a complete fabrication of the events of the day in question. None of the statements she stated that the staff made are factual and are far from the truth. The condition of the pets in question have been extremely exaggerated in order to made Bennington Hills Kennel look bad. It is unfortunate that services offered were refused and that the owners had a unrealistic expectation that there pets would be pristine clean after 5 days of boarding them together.
I have used this kennel for years and wouldnt have it any other way. They take great attention to the pets in there care. It's allways been a freind…
We dropped our two dogs off for care at Bennington Hills on the afternoon of June 12. We picked them up on the afternoon of June 17. When they were delivered to us, the smelled horrifically, and not just the smell a dog has after having been boarded for a week. Upon further inspection, I discovered that they were both COMPLETELY SOAKED in urine and also had bits of feces in their fur. Our Basset Hound is brown, so it was more difficult to notice, but her fur was crusted over and reeked of urine. Our Golden Retriever is lighter in color, and you could see the yellow staining on her fur. More alarming was the pink, raw skin beneath as well as that fact that her fur was still wet in some places. I went back into the Bennington Hills office after loading my dogs into the car and spoke with Christine (the owner's daughter). I voiced my concerns and she smirked, pointing to the sign behind her and said, "That's why you're supposed to pay for an exit bath." She denied that the dogs could be in the state I described. I begged her to come and look at the dogs, and she refused stating, "It's not my fault what your dogs sit in." I later spoke via telephone with Linda, the kennel's owner. She was aware of the situation, but completely denied any responsibility for the state of my animals. She insisted that her kennels are clean, so there was no way her kennel could be the cause of the skin breakdown my pets were suffering from. Later in the conversation, she offered that "We recently cleaned, the only thing I can think is that maybe one of the chemicals burned her." Linda offered to bathe my dogs, as though I didn't immediately bathe them upon returning home to prevent further burning of their skin from the urine. Linda refused to accept responsibility for the condition of my dogs, but was unable to offer a different scenario that would explain the state in which they were returned to our family.
We just moved to the area and received high recommendations on Bennington Hills Kennels. They treated our dog well and the facility was clean and staff was very pleasant.