I went in for a cut and dye job, I told her I wanted a long Bob about 3 inch past my shoulders. My hair was to my shoulder blades. First my hair was cut, while cutting she cut it about a inch above my shoulders. She then decided a bayalage would look the best, she did each section in foil and I sat for a few hours. When she washed it out it was to yellow so she did a toner for 20 mins. She said it was still to yellow so she did another toner, I was told It will only be on for 10 to 15 mins. She then went to another client and started dying her hair. I was watching the clock because the smell was giving me a headache since I had dye in my hair for 4 hours at this point. She came back to me 35 mins later and washed it out. My hair was then cut more because it was uneven. I was handed a bill for $211 But was given 20% off so I paid $185. The next morning I washed my hair, air dried it and straightened it on med heat. The chunks that were rough fell off while in my hair straightener.I called the salon, I was told they would send me a deep conditioning treatment to help. But she had to talk to someone first, she would get back as soon as possible. After 24 hours of waiting I called ulta 1-866 number told them what happened they assured me I would get a call within the hour, I waited 5 hours. I called the salon again hoping to talk to the manager, she asked my name and told me to hold. I was promptly hung up on. This happened twice. I called ulta 1-866 number again and reported everything again. She was extremely nice and told me to put coconut oil and olive oil mask on it asap and she would call the general manager. It is now tuesday, 3 days after reporting what happened and the salon has yet to call me, or help me with this problem. I do not recommended them to anyone, the customer service it's self is atrocious. All I have done is cried. I can't wash my hair or brush it without more coming out.
Federal Way, WA 98023
317 NW Gilman Blvd Ste 49Issaquah, WA 98027
I scheduled an appointment online to get my hair done. 30min before the stylist called and said she was running behind and would it be ok to move back 30min. I said ok. I get there 10min before my new and she said it will take 10min, cool. She wasn't done for 30min. I show her what I want her first comment is "You have thick hair, I don't have time for that." She would check her schedule to see if she could do it. She comes back with a manager who tells me I signed up for the wrong thing and she has an app. in an hour. If I want she can do something else, but she doesn't have time. I tried to stand to speak with them but they told me to sit so they were talking down to me the whole time. The next available appointment was Saturday. I said that didn't work that I am free the next evening, they come back and say we have time at 10am. WORST experience ever. They were so rude and condescending. I would NEVER recommend going here. The manager that spoke with me was rude as was the stylist.