You will die first before this guy will "Rescue" you! The worst ever!!!!! DO NOT USE THEM! Stranded for 2+ hours in the dark locked out of my car. He lied and told Roadside Assistance he would be here to help with in the hour. No call to confirm. I called and he said 20 minutes late. I called again ... no answer.
Serving the Federal Way Area.
From Business: National Truck & Trailer Repair, Truck Breakdown Roadside Assistance, Heavy Duty Towing, Commercial Truck Tires Nationwide U.S. and Canada 24 Hour Any Where Any T…
DO NOT USE THIS COMPANY!!Alias: MR. RESCUE TOWING & ROAD SERVICE 206-713-4605 This guy is a thief with horrible customer service. Called to cancel a tow before they even set out to service us.. guy was ridiculously rude and hung up on me. Called again after automated service called 20 minutes later to say the ETA would be even further out...AFTER I cancelled. Lol. I called back to remind them that we had cancelled the tow. Not an hour later, my insurance company told me that THEY had billed them for 2 hours of winching and rescue service!!! FRAUD FRAUD FRAUD! When I called this guy back to ask why he billed for service he didn't even set out to do....he LOST HIS MIND..riddled conversation with profanity, name calling and ridiculous accusations. EXTREMELY unprofessional and certainly not worthy of anyone's business with behavior like that.Shameful.
Zero stars. 4 hours later still no car. Cancel order, gives me a grammar lesson on eta. In 18 degree weather, thanks. Glad my husband took me home before he went to work or I'd be frozen in the ditch near the busy intersection I was at.
Waited two hours for service to pick me up on the side of the road blocking a turn lane! Called back and was given a grammar lesson on what ETA means since I clearly didn't understand, then was told it would be another 30 minutes! The man in dispatch was yelling at me that he was busy and didn't have time for me as I counted the minutes! I sarcastically thanked him for his wonderful customer service and hung up waiting! He cancelled me service Witt my insurance and now I'm waiting another 90 minutes for a new company! Never have I been treated so horribly by any service company don't use them!!!
Have been waiting for close to 24hrs for them to get my vehicle and deliver it. Have been given nothing but a run around to find out that they took it back to their shop for the night. Now they are saying that their truck is broke down so we had to get another tow company to go pickup from them. WILL NEVER USE THEM AGAIN!!!!!
Zero stars for the horrible compnay. We called for a tow and was told 2 hours. 30 minutes later received another call saying an additional hour or better. Long story short it is now day 2 almost 24 hours into the call and our vehicle is sitting in their "secure" lot waiting for a different tow company to pick it up and bring it home. Zero communication from this company. Should have followed my gut and filed a stollen car report!!!! This company is the worse. Excuse after excuse! Will go the extra mile to make certain they loose their AAA status!
Thieves & Liars! Express Towing co. is the most unprofessional company I have ever dealt with. Leaving out alot of details, short story... My car was impounded. My son was in Harborview fighting for his life for 10 days.I paid $1249.00 to get car. My son had almost everything he owned in the car. The receptionist (DeeDee) lied to me several times a week for over 60 days to cover up what they had done. After many calls to her & manager (Theo Thomas), I threatened to call authorities if owner (Aaron Nelson) didn't contact me. Less than an hour later receptionist (DeeDee) called me & said owner was reimbursing me for 'everything' which also was a lie. I finally found the owner (Aaron Nelson) by driving there myself (i live in skagit co.) & catching him outside. He told me this was the first he's heard about theft & that his employees had embezzled from the company & he said he fired them both, but didn't. I'm still waiting for Aaron Nelson to resolve this matter. Honestly Unbelievable!!!