This complex is the worst. Horrible office help and the maintenance dept never fixes anything the proper way or on time. Every month I am getting a court notice on my door cause I cannot pay my rent on time. I’ve made several calls and visits to the office to explain this and they always say it’s not a problem and they won’t file with the court but yet they do every month and I always get charged more. The management staff says one thing and then they do the complete opposite.I have to have the exterminator in my apartment every month because there is a bug problem. The plumbing is outdated and always backing up so now the management company wants to charge us for them calling out a plumber. They don’t shovel the snow when we have storms and they make the tenants put down the rock salt.
2410 Bristol PikeBensalem, PA 19020
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1040 Kings Hwy N Ste 650Cherry Hill, NJ 08034
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My brother died unexpectedly at age 55 while renting from Mr. Kent. Although the rent had been paid and I removed my brothers' things and cleaned the apartment, Edward Kent refused to return the security deposit saying we had to pay for 60 days, even though this was not part of the lease. I could understand if he was unable to find a new tenant but he never even advertised that the apartment was available until the 60 days had passed. Since my parents are gone and my brother had no money, the extra month's rent would have helped to pay the funeral bills. I hope this never happens to anyone else. Not a nice man.
I know so often people are quick to write a complaint when things don't go the way they think they should. And it's a shame that so often good customer service goes unrecognized. But I couldn't let that happen here today, because the customer service I received from one of your team members was excellent!I want to let you know what exceptional service Gizelle Minazova provided for me.Gizelle went above and beyond all of my expectations in helping me out when it was time to move out from the townhouse I rented though Onyx Management.I think Onyx Management Group is extremely fortunate to have such a delightful, conscientious, and dedicated employee. She is the epitome of great customer service. I suspect she is providing exceptional service all the time with many other clients. I just thought you should know what a great ambassador Gizelle is for your firm, always presenting herself in a positive and professional manner. Gizelle deserves special recognition. She is a true professional.Darrin R. Previous Tenant - August 28, 2014
I have recently been looking at new places to rent. While researching rentals online, I came across Onyx Management's website. I went to see a few of the homes that were vacant and one of the property managers met me at a few of the others homes that were occupied. I thought that was really nice because they could have just told me to wait until it was vacant.But I ended up finding the perfect home for me and my family. I just wanted to say how nice this company is and I cannot wait to pick up my keys and move in!
Onyx Management has maintained my house for several months. During this time a leak occurred in the early morning. Their staff was quick to respond and repair the problem.
I have been renting a property through Onyx Management Group for the past 18 months and have found them to be excellent in all aspects of my dealings with them. This is my first time to rent a property and the procedure was explained to me in complete detail. Since I moved into the properties, any maintenance issues have been dealt with in a very efficient manner. I would recommend Onyx Management Group to anyone searching for a property to rent.
Hello... I believe it's necessary to have property managers that you can absolutely trust. Onyx Management has more than filled that role for me. As a first-time landlord I felt very tentative about renting my home. However, I found Marina to be professional, knowledgeable, trustworthy, easy to work with and always available and, so, making me feel much more confident at my new business endeavor. Marina has been very enthusiastic about my property resulting in a very short lead time the property was on the rental market. She has been very responsive to any requests for help or information. Our relationship has been a pleasant experience in every respect. I am very happy to give Onyx Management my highest recommendation. ~Sincerely, Mark S. Landlord
Colonial point is a awesome place to live quiet clean and everyone is friendly
Edward Kent is one of the most unprofessional property managers I've ever tried to contact. He lacks basic customer service skills and does not return phone calls. I would take my business to a more established reputable organization. Stay away from this low budget organization.