I order from Fay To Go around two times a week. The delivery drivers are always polite and the food is always hot. The food always arrives before the time it's due. Great service!
We have ordered from Faytogo quite a few times and have never had a problem until tonight. One meal was missing and a family member went without. I used to work in the service industry and so I completely understand mistakes happen, but when you call numerous times, leave messages, text, and try their site but still hear nothing back that's the worst type of customer service. We won't be ordering from them again and I will be spreading the word about how they treat their customers.
Owner called to leave me a message telling me that they cannot continue delivery to my place of employment because the drivers have a hard time finding me. Okay so, I've faithfully ordered from them ever other week for the past 4 months and this is the message that is left. That very same day, the driver brought two sandwiches and I had only requested one (as you may notice you are unable to delete an item after you place it in your cart), therefore, I added a comment in the comment section confirming that I only wanted one sandwich. I called owner back for both clarity and a refund and she has never responded back...this was two weeks ago. Funny how a person can respond to you when they want to get a message across but will not do so, otherwise...
We've used them many many times and never had a problem!! We love it!! Super convenient for those lazy cheat days!
Due to the bad reviews we decided not to use fay to go :( makes me sad I had to send my husband out instead.
Fay to Go is great! They made it so easy for me to feed my family when I was tried from a busy work day. I was able to place the order online before I left work and a little after I got home the order arrived. Took the stress off me. Thanks Fay to Go you have been a life saver.
HORRIBLE!!! Ordered a tuna sub for my cousin who does not eat meat and they sent me a totally different sub with meat on it. I called to fix the problem and the lady who answered said she would take to the manager, called back 20 mins later to find out if she had talked to the manager and she had not called back 20 more mins later and they would not answer my calls. Then finally got a call from the manager who was rude and would not help me fix the problem. My cousin explained that she has had problems with them in the past and they still blamed us and refused to help.
Customer service is HORRIBLE!!! We placed an order, and they got it wrong. Called back to fix it, and the women was very rude. She explained she would talk to the manager. We called back 20 minutes later and asked her if she had spoken to the manager, and she stated NO. We asked for the managers number and she said no. WHAT KIND OF BUSINESS ARE THESE PEOPLE RUNNING. Now we just called back, and nobody is picking up. Your probably better off going to pick up the food yourself. FAYTOGO IS A JOKE!
Horrible service to Fort Bragg, food always takes forever and arrives luck warm or cold. We have used them many times because not many choices for delivery to Fort Bragg.
Fay to go made my sleepover perfect! The website was so easy to navigate! We had Cali Burger delivered to my party hot and perfect and the driver was super nice! (Even though she had to wait a bit while we rounded up her tip.) Sure no business is perfect, but really, are we gonna let someone who doesn't even live here ruin it for the rest of us? To Quote Mean Girls, "SHE DOESN'T EVEN GO HERE!"