Stuart is the BEST. Lumberton Honda did a horrible job replacing my transmission then they didn’t want to fix it. I was referred to Aamco and I’m glad I was. Stuart went out of his way to help resolve my problem. Thank you Stuart for your professionalism.
My vehicle would not shift out of 1st gear. Called AAMCO and they picked up my vehicle. Service Manager (Jason) called to confirm just what I had been thinking all along. (New transmission) I must say that Mr Stuart (owner) & Mr Jason (service manager) made having my car repaired less stressful than expected. And to the "Technicians"in the trenches (I meant bays)...Thanks Sincerely for "A Job Well Done".....Hoooah! !!!
HORRIBLE! I took my vehicle in to be checked for diagnosing a coolant leak. After dealing with Jason the "customer service manager" trying to flirt he contacted me 3 times to find out why I actually dropped my car off. I don't know why kept asking about my radiator and transmission when I told him it was a coolant leak. He later contacted me with a quote for $900 for a new AC condenser 2hrs labor. He lied and said my AC condenser had a hole in it and it was leaking out coolant and wanted to charge me $500 for a new part when the part only costs $150. I had the work done at my out of town mechanic thinking AAMCO at least made a proper diagnosis. My mechanic showed me my condenser did not have a hole or leaking. The leak continues elsewhere. I contacted AAMCO and spoke with Jason. I asked him how are we going to resolve this situation. He said "WELL YOUR NOT GETTING A REFUND"! I called back and told him I only wanted them to do what I paid them to do and find the leak. Not resolved
I was referred to him and when I called him over 4 times yesterday I never got a call back that day or the next. Not very professional to me. I was told he stepped out n will call when he return but never did. And this was what he told me to do after talking to a friend that knew him. the last time I called he answered the phone and told me he was out for 15 minutes now that what you call real unprofessional. for the record I would not refer him to his self with this type of business behavior. never never ever!!!!!!manager and owner Ronald Williams you suck n your business thanks for nothing!!!
This guy is knowledgeable and honest! Nationwide transmission on Ft Bragg Rd. quoted me $900 and couldn't tell me all he was going to do. Ronald at Cape Fear Trans. told me exactly what he would do to fix my transmission, showed me the parts he would use, and quoted me exactly what it would cost. More than half of Nationwide's quote. He is a REAL SPECIALIST!
A rare experience with honest, fast, and reliable service. I would recommend to a friend.
Definitely the place to go for any transmission repair. We had our transmission fixed a few years ago and its still going strong!