I got my samsung tv repaired there approximately 34 days ago to this date and was told there's a 30 day warranty and I would have to pay half price to get it fixed again.. just find it shady that the tv did the same exact thing again, which is what he was suppose to repair.. not found of this.. I wouldn't use this business again. 180.00 and 34 days later tv back in the same status... broke with same issue.. use at your own risk.
Do not use this business!!!! The customer service is absolutely terrible!! They sent one single part back to LG for what should have been a simple repair. The owner assured me that it would take 10 to 14 days to return. It has now been 25 days and they have no clue as to when it might return or any way to track its status. Every time that I call them they are absolutely put out to even look into my order and just say call back next week or it will get here when it gets here. If I could give them zero stars I would. Save yourself the trouble and do not use this business!!!
This guy is full of shenanigans. I called and told him I was on my way. He left the store with a note on the door. I had to call him again. He said, he would be there in 15 minutes. 25 minutes later he shows up. I unload my tv into the store. He starts talking about cash only. He states I can go to the ATM machine in the convience store. There was no ATM in that store. Just some potential robbery suspects. zero stars!
If I could give no stars, I would. TV has been there for a month. Every time I got a update I called him, only to be told of new part to order and timeline shifts. Then when deadline is hit he has countless times told me the part isn't there and won't be for another week. Absolute joke, 100% waste of your time. Never contacted me to tell me about what's happening and deadlines never held up. Don't recommend!
I have been waiting for my television for over a month! It took him a week just to look at it. I assume he would rather watch soccer than work. He had to drag himself away from the soccer game. You cannot get to the customer service desk due to a plethora of TVs collecting dust. It has taken a month so far to get the parts, He told me that he ordered the same TV as mine on eBay and was going to use it for parts on my TV. And then he said it would take another 10 days to fix! Yesterday, I finally told him to put it back together unfixed and I would pick it up today. He told me he was open from 7 - 11 only. Today I went to pick it up and he was closed. Also, I know how long it takes to switch out a circuit board. It is not 10 days. Did Tina (another reviewer below) get great service because she is also of Asian descent? Or maybe related? I have never had such poor customer service, lack of respect as a customer, and all the obscure excuses in my entire 53 years of life!!
We took in a Samsung 51" tv that had one HDMI port fried from lightning and the 2nd port stopped working a few months later. Brought it in on a Saturday and paid $30 for it to be diagnosed and had a phone call by Monday letting us know it could be fixed and how much it would cost. The $30 is taken off the total cost if you get it repaired. We paid $195 and now have our tv back with two working HDMI ports. His service was great and worked in a very timely manner.
After having my TV at Best TV for 3months and nothing done to it without any phone calls made to me, I then took my TV to Air Force TV around 5:00 one evening. The man that helped me was really kind and I was impressed that when I entered the store he was actually working on a TV at the time. I explained to him that a lightning storm knocked out my TV. He charged me 30$ to diagnose the problem and he promised me a phone call the very next day. At around 12:00 in the afternoon the next day I received a phone call stating the problem with TV. He asked if it was okay for him to fix it, and I said yes. He told me that I could pick up my TV in 30min. When I got to the store the TV was fixed and he even took the time to hook up cable to it to prove that the TV actually worked. The price was really fair and the 30$ that I paid went towards the total cost that it took to fix the TV. I would highly recommend this place to anyone with a TV problem.