Ma'am,All dry cleaner shops in Yadkin road is pick up station, they do not have cleaning machines in their shops. As I talked you at the shop, I inquired your jacket at cleaning factory. They said they do not have that you mentioned. The one you dropped is the one from you. I did not replace your jacket with other jacket. No reason and it is not right things to do. I do my best to take care of my customer and always think to improve the service in the side of customer. I served for the country more than 20 years and retired. I am serving for my customer at the shop with the same attitude. I will welcome you when you return and will provide you the best service to you. Thank you.
As a small business owner with a tight marketing budget I am very cautious about where I spend my money. Louis at US Logoworks worked with me on col…
I have been using this cleaners for over 6 years. Mr. CHANG (retired Army) noticed my jacket was too small and instead of trying to alter it and take my money he told me get a new one. His wife has always been fast and careful with our uniforms! I go no where else. Once I went somewhere else in a rush because they were closed and I got charged 250 dollars for something that looked horrible afterwards.
On June 28, 2016 I dropped my black suit by and when I picked it up on July 13, I had the right skirt but the wrong jacket and they were two different sizes and two different brand names.When I took it back the same day, the owner stated that he did not know what happened but he would check with the company that they use for the cleaning. I went back a few days later because he never called me back. I was amazed at what he said. He stated that because the numbers matched that they staple on the skirt and jacket, he did not make the mistake. I was very upset because I need my suit to usher in at the church I attend.I told him that I would give him a week to find my jacket or I would have to take legal action and it didn't even phase him. I conclude that they do more sewing of patches and other items for the military and have gotten great reviews, but their cleaning service to me is awful. I don't plan to give them any more business.
I had a last minute order and he was able to get the design and embroidery done within 72 hours! He was less expensive and more responsive than anyone else. So thankful for his service. I would definitely recommend.