This is not a property management company... it is a joke and a scam. They don't actually "manage" your property. They take your money for finding a tenant, and take their percentage of your monthly rent, but never actually do any work. Move in inspections? Renter does it alone and turns it in... no joint move-in inspection with a representative from the business. Need some maintenance done? They refer the renter to the home owner to handle it. Again, no involvement from the business. Someone want to see your house? They give the prospective tenant the keys to go see it for themselves. If the house is occupied, they ask the current tenant to show the property. No representative from the business yet again. Call them? No reply. E-mail them? No reply. Text them? No reply. The only time they do get involved seems to be during the process of moving out. They wait until the tenant leaves, and then cut their security deposits with outlandishly large charges for normal wear and tear damages, or items noted on the move-in inspection that have not been fixed during your rental period. It is a total scam. Also, there is not an ounce of professionalism in any person that works in that office. STEER CLEAR OF THIS BUSINESS!!
Mr. Boxwell and Boxwell Realty took over as the company looking after our HoA while it was forming. He wanted to charge us 800 a month to do absolutely nothing. Then when questions started coming in he began to dodge phone calls from home owners and even had his secretary lying about what was going to to help with the call dodging. When it formed my HoA decided to fire him from it. From the time he was fired to the time we checked the HoA bank account. He had decided to drain it and leave us with 85 cents. It definitely isnt worth it to take legal action. So we have decided to shed light on him and his business so that this type of thing does not happen again.
I am very happy with the way AAIMS treated me the very first time I came into the office. Any questions and concerns they were willing and able to assist. I would definitely recommend AAIMS. Thank you!!!
I have dealt with many Property Management companies in my line of work and none of them have come close to being as terrible as this company is and I’m having to deal with on a personal level. We moved into our home in October 2016 and they have yet to complete the items from that request. (Some of them aren’t directly affecting us but are more for the actual homeowner if they ever plan to sell - such as sinking/damaged flooring, missing shingles, some water damage, etc.) They has someone come out again this October but nothing has been done to help with the plumbing issues we are currently having. (And this if after 3 more requests from the first week of October this year.)
Great help in looking for a rental. Katina was wonderful in assisting me and even thought they did not have what I was looking for she help to get me connected to someone at another company who could provide me with a home that would accommodate my family. I would recommend them to anyone looking for a rental property.
Great company and wonderful staff. Very helpful in helping me find a home. Have refereed them to all my friends and family for help in finding a rental or a home to purchase.
DO NOT USE THIS COMPANY!! I am a homeowner and I have never had a worse experience with a property management company. This company is extremely unprofessional, rude and will not even make you feel the least bit comfortable with your property being in their hands. If I could rate them as a big fat zero I would.They gladly allowed me to manage vendors on their behalf which is their responsibility. They never once stepped foot on our property to handle vendor/tenant issue resolution. They will just let issues persist and treat you like you're crazy for wanting the issue resolved after 4 months. ( there was a leak in our pool and some vendor issues as well as communication issues,which come to find out were all due to guardians lack of communication and involvement)I would wait weeks on end for status updates and then call to finally find out what the status was on an issue with our property and then was treated like they were too busy and tell us " you're not the only property we have," " maintenance is in a meeting" and they will NOT call you back unless you start threatening to fly out there. This company is only there to collect a paycheck. This is the laziest group of property managers of you can even call them true property managers I have ever dealt with and I have never been treated so poorly as a client.Once we terminated with Guardian and spoke with the tenant, guardian never even walked the property with them. They let them pick up keys and move right in. Guardian never took are of their move in repairs and charged us about 300 in move in repairs that were never done. We switched to another firm within Fayetteville and we are treated with respect and they are happy to help us when we call with questions or concerns. We are so happy we left guardian.
unbelievably unprofessional. extremly rude. I called to simply get infomation on a property that had foreclosed. The lady (lose term) that answered the phone was very short and seem to get very frustrated. Im guessing she was having a bad day
My husband and I used Ray Rentals owned by Charles A Ray (C.A,Ray Inc) Amy L Reynolds was the Broker in Charge. We thought the Real Estate property management service they provided us was horrible. We fired them and hired another company. We would not recommend Ray Rentals or Real Estate Broker in charge Amy L Reynolds who is also the Real Estate Broker in charge of Ace Real Estate at the same address as Ray Rentals. Mrs Edward S Rybat
The owner is rude and the leases are not compliant with NC law. Nothing gets fixed. They don't care about military they only care about their pockets.