We rented through P&H for 13 months and had a wonderful experience. Our property manager was amazing and handled everything so quickly and professionally, but also the way a mother would quickly take care of her children. :) We had a couple of appliance repairs that needed to happen during our stay, and they worked out quickly and effortlessly. We honestly had a great experience living in Fayetteville and we loved the house we were in. We tried hard to be good tenants and take care of things the way we would if we owned the house. We took great care to clean the house and are pleased that the house inspection went so flawlessly. And we were treated honestly! Thanks so much! We just got our deposit check and are pleased that we received our full deposit! That has not always been our experience with other rental companies...unfortunately, some places use the deposit as a bonus and nit-pick at anything and everything. We are so pleased! I have nothing but GOOD to say about our experience. I had read all of their crummy reviews and felt nervous when we were moving out. I vowed that if it went well, I would add my positive review! :) It's easy to complain about bad experiences, but not many take the time to let people know when something went exceptionally! :)
If I could give more stars I would. When we found out we were moving to North Carolina our stress levels were very high due to we had to find a place to live and trying to rent and have a house ready out of state would stress anyone out. We called Kalli Ziegler Properties and told them our situation and from the very beginning when we first talked to Paige to the time we moved out it has been smooth sailing. The day we drove in to North Carolina we went to the office and sitting already for us was our keys, paperwork and garage door openers. They referred us to who we should use for water and trash and not only helped us find something quick but anytime I emailed with a question I would hear back the same day. They were a huge help and the house we rented was so nice. They were also able to find us a home that takes dogs. If you want hard working, honest and a loyal staff then this is your place. Had we not bought a home we would have stayed in our rental. I hope this review will steer someone from using another company because this company has been amazing from the beginning!!!
Townsend Real Estate has a very professional realtor in Judy working in their company. Judy recently handled the sale of my mother’s home for us. We were fortunate that a friend recommended we contact Judy. We certainly presented her many extra problems by not being able to be in Fayetteville but she went beyond the call of duty to see that everything was handled property. Judy was very professional in evaluating the condition of the home, helping us find excellent painters and the other necessary workers to refresh the home before placing the home on the market. She then made sure that the home was marketed properly to insure we would get the best exposure in order to find the right buyer. We certainly will recommend that our relatives and friends who need real estate help in Fayetteville contact Townsend Real estate and ask for Judy. She is a real asset to this company and a very professional agent. We were lucky to have had a friend recommend her to us and we were very pleased we had the opportunity to work with Townsend and Judy.
The wife made the appointment and the appointment was cancelled with the wife, via phone, not voice mail. Husbands information was not provided.. The appointment was cancelled due to an applicant being located. Tried to be considerant to them, and not waste their time nor mine on a Sunday. Owner is now in process of considering current applicant. We are one of the few companies that show our properties in person versus signing out keys. Most companies will not work on Sundays. We do this for the security of our tenants and our owners. If owner does not approve current applicant we will gladly show them the property. Please call to reschedule in the next few days.
I've been living under AAIMS for 4 and a half years now, in two different apartments. The maintenance staff is understanding and prompt when resolving issues and repairing things that come up. They are hands down the best property management place that I've ever rented with. My property manager is very attentive and helpful whenever I have questions or concerns. The office staff is extremely friendly and are always willing to help out. I would recommend (and actually do) renting through these guys over all competitors throughout the Fayetteville area. Not only are they excellent, but they own all the awesome properties and their prices are reasonable.
I would like to thank Kelly,she has been managing my two properties for several years now. She is extremely responsive and always keeps my best interest in the forefront. When issues arise she not only notifies me promptly but provides me with options and best remedy solutions. My quarterly reports are thorough and always on time. When a new tenant is required Kelly provides me with all area information to make sure the rent in line and does an amazing job through the screening process. Kelly consistently goes above and beyond the call of duty and I would not have anyone else manage my properties.
I’m very satisfied with the work that AAIMS Properties performs on my various properties. I was with their competitors for over a year with little to no activity. The decision to switch managers was hard but in the end it all turned out for the best. Somehow you managed to rent out all but one of my properties (one was going through some renovations) during the first 3 months of working together. Your targeted marketing techniques and various connections have really paid off. Thanks for making my properties work for me instead of against me.
I am very pleased with the way Townsend helped me manage my rental property in Fayetteville,NC. I had a rental property with them for over seven years. They were prompt to repair any issues needing repairs, quick to find someone to do the repairs at a reasonable price. They did a great job finding tenants for me and unfortunately I recently sold my property but I would continue with them, if kept my property. If you have a rental and are looking for someone to help manage that rental for you, this is the place to look first.
Vance Townsend was amazing. He was informative and involved every step of the way. Whatever he was unsure of he made contact and received clarity. As first time home buyers he made us aware of the things to look out for. His enthusiasm, drive, and professionalism are above average. Because of these characteristics I am proud to say I’m a homeowner. Vance represented your company impeccably. There was absolutely nothing that wasn’t done to make the transaction smooth.
I have to say that as a property owner we were very weary to hand over what we had worked so hard for to anyone...but our First Class Rep Vickie has been amazing. She has been super friendly, patient and has kept in touch with me about the things needed to be done in order to rent our home. They took over our property 2 1/2 weeks ago and I get a call today that it's rented. Thank you guys so much, particularly Vickie for a job very well done!