For anyone and everyone living in Fayetteville, NC, I wanna give a big shout out the Monster computer specialist on Yadkin Rd. I don't know about any of the negative comments given to Monster, but my experience with this shop has been nothing short of outstanding. Nothing comes close to doing business with a family owned and operated computer repair shop. They have treated me with the utmost respect and love like I'm one of their own...and they have the coolest Black Dragon in all of Fayetteville! So I highly recommend them for all your computer needs. Thank you Monster!!
The customer service at Monster Computers in fantastic! Not only were they knowledgeable but everyone there is so kind and helpful. I walked in with a computer that had been splashed pretty badly with water; it wasn't charging or turning on and the screen was going nuts. They took it all apart, looked everything over and got back to me quickly and were very honest, letting me know that they could replace everything I needed but it would cost more than to just replace it. When I went to pick it up, my debit card in hand, I was told they weren't charging me. Not only the best customer service for a computer shop but the best customer service in Fayetteville. I will never go anywhere else for computer issues and I will be telling everyone I know to go to Monster Computers! Icing on the cake, I don't know if it is a miracle or their magic touch but i am typing this review on the very computer that was a lost cause just a couple of days ago! Thank you Monster Computers! Yall are awesome!
Garbage. Went in to get my Macbook fixed and was told that I will get a call back with the diagnosis within the next couple hours. I never got a phone call. I had to call them multiple times to ask them if my laptop was good to go or not. Finally got a call back from them late the next day advising me of the situation. I ended up deciding to not get it fixed here and went to pick it up about a week later and got it back with a piece of the Macbook chipped off. Had a little back and forth with the manager, who I want to point out is rude and unprofessional, on whether it was broken before I took it in or if it broke while it was getting checked out. Talked to the owner and he agreed to fix it. I get a call from a worker there posing as a Sergeant Myrick in the Army saying he needed to speak to my first line supervisor. I get them in contact and I was accused of taking my broken laptop into their shop to get it fixed and I refused to pick up MY Macbook nor pay for it? They had the audacity to go behind my back and lie to my face about our predicament. I live on the complete opposite side of Spring Lake and I work. I will pick it up when time permits. I am 100% sure it says I have 30 days from the day I dropped off my laptop. Has it been 30 days? Absolutely not. I already went in to pick it up once to find these people broke it. Accusing me of trying to rip them off is one thing, posing as an NCO in the Army stating that they have official NCO business to talk with my first line supervisor AND trying to make me look like a bad soldier is another. You guys are trash, horrible judgement and apparently, liars. Thanks for this experience, now I know to never take my laptop and my business there. I will pick up my Macbook tomorrow ASAP and let everyone I know of my experience here.
Monster computers went out of their way to help me with the mess I had going on with my computer. Before I even got in the door, they saw me awkwardly trying to carry my baby(in the carseat) and computer and cords and came out to help. They were very friendly and fixed all sorts of mess for me. If I have anymore problems in the future, I will go back to them :) P.S. I gave them 4 stars, because this was my initial impression. I can't honestly give a 5 star review, because it takes time to build rapport. They are off to a good start though and I am glad my husband advised me to go there.
I loved my experience with monster computers. I am not the most organized person and brought them a mess but all the staff was extremely helpful, patient, and accommodating no to mention very friendly. I brought them parts to build a custom computer and they had it together in no time. They had a consult with me I told them what I wanted and they did it no problem. The woman who built my computer was very knowledgeable and took the time to explain to me what was compatible and what wasn't especially since my computer was pretty complicated and involved alot of detail. She joked with me and said she hated my computer but not me lol.. But she put it together with a little help from the staff and it works beyond my expectations. .I will definitely be bringing my business to them from now on. Monster computers is by far the best computer service in the area a very laid back atmosphere and they treat you more like a friend then a customer. ....EJ Welch
My hard drive crashed on my laptop and they quickly fixed it and reloaded all the programs. They gave me options and recommendations on what to purchase. It was a really good experience and the price was not over the top. I really appreciate great customer service, quick turnaround and reasonable pricing...Keep up the great work and may your company have continued success.
Awesome service and work ethic. They're very helpful towards military, no-nonsense, they'll walk you through what the problem is, and hook you up with a good deal. Very recommended.
After calling many computer stores I finally found someone who really knew what they were talking about... Monster Computers! Very knowledgeable and friendly service. I was seeking help with Linux, and I am confident that they will fix just about any computer problem. Highly recommend stopping by!
Friendly, fast service and seemed real egure to help.