Maaco Collision Repair & Auto Painting
2165 Skibo Rd, Fayetteville, NC 28314
Specialties: Auto Accident Repair, Auto Painting, Auto Body Shop, Auto Body Repair Shop, Auto Body Dent Repair, Auto Body Dent Removal, Auto Scratch Repair, Auto Body Repair, Auto Paint Touch Ups, Auto Body Collision Repair
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My bumper and quarter panel needed to be repaired. So, I started looking for a shop to repair my vehicle. I went to Maaco to get an estimate. LaTonya Smith gave me a reasonable price and said I would have a two year warranty. She gave me the advertised discount I told her about. LaTonya even went a little further and told me about another discount that I could receive. I did what she suggested and now my estimate is lower than I expected. Anyone that is looking for a reasonable price, I recommend that you check out LaTonya Smith at Maaco in Fayetteville, NC. Thanks LaTonya!
I'm not sure where to even begin. It took an entire week for them to do a rhino lining on my truck and the same day literally every line was peeling. They also broke a tab on my bumper and luckily I caught it. I scheduled a day to bring it back to get it fixed two weeks later (so that they could actually do it that day rather than going without my truck for another week). No one "showed up" to do the rhino lining but they didn't call to let me know, I had to find out later in the day when I was supposed to pick it up.
The work done on my truck is terrible, they did more harm than good and I'm left with a shoddy job trying to figure out what to do. The customer service has been terrible as well. Not once has anyone apologized.
Please, please stay away.
A Honest Review of the Fayetteville North Carolina Maaco!
*** 2004 Nissan Titan - Entire Vehicle Painted (Color Change/ Metallic Flake)
* Dents Dings Repaired
* Rock Chips Repaired
* Door Jambs Repaired
* Painted Aftermarket Body Panels I Installed
*** Once my truck was taken home and washed, I took several photographs to document it's transformation. I have emailed them to Maaco and should they decide to upload them, they will be viewable to all that visit their facebook page.
*** Total cost for my paint job was $ 1,251.00. I chose paint code 42154 / Metallic Flake. This was a Urethane Paint with Integrated Clear. If anyone were to ask me today whether or not I believed I got my money's worth, my answer would be absolutely. (Take note that I sanded nearly all original clear coat off my truck before I dropped it off. The clear coat was not damaged before I removed it).
The paint job I received produces a shine greater than the day I purchased my truck new. I have photographs of my truck to back this statement up. The dent and ding repair completed on my truck looks fantastic. There are no waves in their body work and the only way you would ever know there was any damage was if you were to view it in it's previous state.
They addressed the rock chips I showed them and you would never know they were there.
To be quite honest, I did not know what to expect of a paint job through Maaco(since you hear of so many mixed reviews). I asked several questions through email and in person about the entire process so that I could establish a realistic expectation for project completion. I was greeted with professionalism on each request (and I contacted them about once a day with questions for an entire week).
Maaco was either extremely busy or running behind when I dropped off my truck and this led to a delay in processing. BUT, once they started working on my truck, they maintained contact with me on a near daily basis and provided photographs of the entire process.
Overall the paint job I received from Maaco was outstanding. The metallic flake was flawless and provided depth in my paint job I did not expect. I would be lying if I did not mention that I found a few tiny issues with my paint job, however it should be noted that they are very minor in my humble opinion. It would appear that my door jambs were still a bit wet when my doors were closed and this led to a few issues (not noticed until I returned home). I located a small discolored area in one of my fenders and addressed it with the business before my departure. Management was apologetic and offered to correct it without question. I discussed a drop off time with the business and left content.
I believe this Maaco is capable of addressing any need you have and if you are seeking auto body work or a paint job, you should drop by and check them out. Ask as many questions as you need. Establish a realistic expectation of the job to be completed. If you pay for the minimum, you receive the minimum. Repairing a hundred rock dings and addressing the few dents you have requires time and money. If you spend the little extra, you will be much happier with the end result. Remember, a new paint job will expose all these issues.
Overall I had a bad experience with them. The work I had done was good quality, however the customer service was horrible. I made an appointment to have my truck bed rhino lined on a Tuesday. I was going to be out of town for the week so I dropped the truck off on Monday and asked if I could return Friday morning to pick it up. I was told this would not be a problem. I returned on Friday morning to find my truck unfinished. They finally started working on my truck later that morning and then had an issue with the chemical that delayed its completion. Had they not procrastinated and done the job on time, this minor issue would not have been a problem. However, since they waited so long to start the job I had to wait yet another day to pick up my truck. It should not take an entire week to rhino line the bed of one truck, especially when the appointment was made more than a week in advance.
I honestly love the service and price!!! Latonya Smith is a wonderful manager and her team is built with efficency and loyatly!! I got my car painted here 2 years ago and i was amazed with the work. i get all kinds of compliments on their job well done. I recently brought my car back in on a thurs and im picking it up today-fast and friendly service. The whole maaco team makes you feel at home and secure whenever you come everyone is so AWESOME!!!! I will continue to be a customer as well as refer other customers!!!!
06/04/2012Provided by Citysearch -
Paint started peeling off after two weeks. I should have read the reviews before I took my car. If you are looking for a cheap paint job just to sell your car, this is the place for you.(do not be in a big hurry to get it back though) Do not expect a professional job in any case. I will gladly post pics. Since I did not purchase a warranty, I have to deal with the paint peeling and out of $332.
Maaco is a great place to take your car to get painted. LaTonya Smith is a great person and the entire staff did a great job on my friend Lincoln LS. They painted it two toned black and burnt orange. They did a awesome job. Im so happy and I love the work they did. LaTonya you are a great person that cares about the customers needs. IF ANYONE NEED THEIR CAR PAINTED, PLEASE GO TO MAACO ON SKIBO RD IN FAYETTEVILLE NC. Again LaTonya and the whole staff, thank you and thumbs up!!!!!!!