Joe's Crab Shack
155 N Mcpherson Church Rd, Fayetteville, NC 28303
Parking: Lot, Private
Bike Parking: Yes
Cuisines: American, Take Out, Seafood
Alcohol: Beer, Full Bar, Wine
Takes Reservations: Yes
Outdoor Seating: Yes
Price Range : Average
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Went here several times because we like the food and keep thinking the service is going to get better. It only seems to get worse. Staff is rude and spend most of their time talking with each other. Once watched my beer sit at the bar for over 10 min before the waitress brought it to me, by then it was warm. Should have just gotten it myself. Forgot our appetizer twice! Actually brought it to us one time after we received our food. Told her I didn't want it anymore and wasn't going to pay for it. She actually got the manager as if I was being difficult and we didn't even touch it. I'll go to another city for Joe's Crab Shack from now on.
Every year my daughter requests to go here for her birthday meal. Every year we have the same issues. On February 18th since 2004 we have gone here. Starting out they were an amazing establishment. Hence us going back year after year. However the past two years you can see the horrific decline in service. I started by calling at 10am to make a reservation. The hostess informed me they do not do reservations but they DO call ahead seating an hour prior. So at 4:30 I called back. I was told by a second waitress that its first come first serve "that how we do" per batem.
We get in there and it took nearly 20 minutes just to get drinks. Then we ordered our appetizers. Half our table didnt get their appetizers, nearly bringing each person's out at 10 minute increments apart. The last person getting his about 30 minutes after placing his order.
Then during the hour wait for our main dinners we were brought another set of appetizers which we didnt order. The waiter said "Oops my bad sorrrrrrrry" and left. We then sat around and had to flag down waiters for our refills. We had to ask REPEATEDLY THROUGHOUT DINNER! Finally the food came, it was good food dont get me wrong but now it seems the staff is too focused on dancing around to serve the customers.
THEN to top it off they tacked on a $20 gratuity to a party of 4 check! We refused to pay the gratuity and just paid the bill and left. Save yourself the frustrations and dont go here!
06/28/2010Provided by Citysearch -
I've been to the local Joe's a few times and it is usually good. Maybe a little loud inside and a little goofy but good food. On this night I only waited a few minutes to be seated outside (where I wanted). The waiter came over threw the forks spoonse etc on the table (they bounced off the table and hit the floor) then sat down and said ""I am kinda tired today, hope you don't mind if I sit here for a minute"" (What? Really?) Then he sat there and stared at us while we started looking through the menu. After 5-7 minutes and several ""do you know what you want yets"" He said ""I will get your drinks and be right back"" He came back with our drinks (we were ready to order but didn't get the chance) and then stepped about 2 tables away and began having a conversation with another couple that was already eating while leaning against the hand rail. I looked at him a couple of times to get eye contact thinking he would know that we would like to order. He looked at me then walked right past us and back inside. We waited another 12 minutes after that then we got up and left. I had to look at the sign out front to make sure that I wasn't eating at the chain called Dick's that specializes in treating the customers badly. I have spoken to one or two friends that seem to have gotten the same waiter. I can't imagine going back
03/24/2010Provided by Citysearch -
The wait staff was very helpful, friendly, and attentive. No wait to be seated with immediate attention. Unfortunately, the food for three of our four person party was intolerably salty. One of the party was sent an incorrect order. When the manager was made aware of it, she said ""that's how it comes"". The crab tasted old and only some of it was edible. From the mussels ordered, only half of the shells had anything in them. My friends and I agree to never return and will never recommend this place to anyone.
06/07/2004Provided by Citysearch -
If you are willing to part with the quiet atmosphere and two-hour weekend night waits, this is the place for you. If you like shrimp, they have an incredible sampler platter of four different cooking styles. Hush puppies are out of this world. Flexible dining room and a separate room allow them to accomodate a fairly decent size group (~ 30, I think).