Badcock Home Furniture &more
6900 Cliffdale Rd Ste 300a, Fayetteville, NC 28314
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If I could give them zero Stars I would. I purchased a bedroom suit from them almost 16 months ago but and they have been charging me for insurance that I never signed up for since I purchased the set. I was never informed of them charging me until I asked them why my balance was the amount that it was. I was then informed that they have been charging me for insurance. I never signed up for the insurance and I spoke to a representative in the billing department that also informed me that she didn't have anything on file stating that I had signed up for it. She confirmed that I never signed anything for insurance and told me that she would credit my account for 3 months but a supervisor had to credit it for the remainder of the month. I spoke to several different supervisors and they were very rude. They also told me it was nothing that they could do to help. I was being charged for over a year for insurance that range from$11 to $20 a month. I filed the complaint with the Better Business Bureau. there's no telling how many other people they do like this without informing them. It is a rip off! I experienced so much trouble when I first purchased my set. I did not receive my set for almost a month and a half and when I received the set, it was broken. I will not patronize them again and I advise everyone that purchases from them to check their bill instead of just making the monthly payment online.
Hi, Jacolia. Thanks for taking the time to share your experience. We sincerely apologize for the frustration and are glad to see you've been working with our Corporate Team to remedy this for you. Thanks again for giving us the opportunity to make it right. We appreciate it.