A Checker Cab Of Fayetteville
4437 Murchison Rd, Fayetteville, NC 28311
I called a cab for someone else,the cab came and left,no call until AFTER the cab was gone. Then when I FINALLY got a call,my friend already had a ride. When i told the customer service rep i didn't need the cab, SHE GOT ANGRY AND SNAPPED AT ME! THEN I CALLED THE MANAGER (Dora) AND SHE BLAMED ME! I NEED A NUMBER TO A MAIN HQ, THIS BUSINESS SHOULD NOT BE RAN BY UNPROFESSIONAL MANAGER AND EMPLOYEES,ESPECIALLY WHEN DEALING WITH THE PUBLIC, YOU NEVER KNOW WHO COULD BE CALLING...
I take a cab very often, and most of the time it is either to go to the Airport, Bus Station, or Train Station. If i scheduled for a Pick-up at lets say 7:00pm, I would actually get picked up after 7:20pm. I am writing a review today because this has gone on too long. I have missed trips, had to cancel hotel reservations, and had to rebook for later times. This morning I called at 9:00am for a pick-up at 10:15am so that I could make my scheduled trip for 11:00am, after calling about five times to see where they were at, they decided to pull up at 10:47am. There was no way we could have made it in time. The guy says, "I can get you there at 11:00," but that would just be a waste of money. Now I could be on my way to my hotel room, but instead I had to schedule for a pick-up at 5:30pm for a trip that leaves at 6:30pm. This is rediculous. I have used this company more times than I can remember. If someone schedules to be picked up at a certain time, the cab should be there at least 5-10 minutes early. Now if you dont have a scheduled appointment, you would just have to wait until they are able to get there. The way the system is ran right now is wrong in my view. You lose customers when expectations and standards are not met. I called in advance to schedule for a time that would give me 20 minutes when i get there before I leave.
Pardon me for calling this number thinking that I was going to speak to a different Jack wagon than the same one who I called from a 910 488-5555! The same male who said he would send someone to my location. Only for me to call back 40 mins later to say"Honestly, we don't have any taxi's availible.", my response was,"It would have been nice to know...", his response, "I know..". Really annoying and makes this service suck. Perhaps not everyone is that way but any bad service always reflects and questions a company.
To whom this may concern,
Hi, my name is raeschell. I am hurt because a cab driver for your company was very hatefull to me and my husband. We was picked up from THE CAPE FEAR HOSPITAL!!! Then arrived at the value place motel !! the fair was $ 4.00 , my husband didnt have money on him so he had to go inside the motel and go to the 4th floor to get the money. it took maybe 4 or 5 min , anyway, while he was gone i stayed in the back seat of the cab and waited . all of a sudden the female cab driver started screaming and used profanity then drove off real fast. didnt even get the money from my husband, I AM 8 MONTHS PREGNANT AND I JUST GOT OUT OF THE HOSPITAL FOR BEING IN PRE- LABOR 10 MIN PRIOR TO THIS MATTER . SHE WAS VERY MEAN AND SCARED ME PLEASE DO SOMETHING ABOUT THIS MATTER PLEASE!!!!
Called to ask about their service. Woman who took my call was very patronizing and rude. I was screening taxi services looking for a reputable one for my daughter who doesn't drive. I told her upfront "I don't know about the taxi business, so I have a few questions." Then I asked "do you do background checks on your drivers?" Evidently that was a hilarious question because she laughed and laughed. I asked her what was so funny? She said,
"honey, a driver can't get their permit if they don't get and pass a background check!!!" I said "well i'm glad you got such a kick from that question! Like I said, I don't know much about the taxi business, which is why I asked!" She replied with "Sweetie, that's alright... it's no problem..." I hope the City of Fayetteville is screening this site to see what kind of service is being given by the Taxi companies in their city. Clearly the Board that over sees this service needs to do some coaching here.