Their customer service is way past poor with a very unprofessional execution of services. For starters the place is a total dump on the inside and outside. I started to keep driving when I saw the building and now I wish I had. The only reason I did opt to go inside was because I really needed my hair done right away, I explained to the hairdresser that I had to be gone by 3 oclock and she assured me twice she would be done. This never occurred neither did she or the other lady that ended up braiding my hair apologize. The lady started doing my hair and didn't offer to wash it etc. I had to request this service which is weird. One lady started doing my hair and she stopped to take a walk in customer and let some pregnant chic finish it. Like one of the previous reviews stated they stop in the middle of doing your hair and have you sign a wavier form stating you won't sue them for any damage that is done to your hair. What hair salon does this? Obviously they have been sued previously. Then they demand their money upfront. I paid for my hair at the time they requested it which was in the middle of the hair braiding session. The pregnant chic who was braiding my hair says to me about 2 hrs later you owe me ten dollars for the washing of your hair. I'm thinking WHAT....didn't I just pay you $200 2hrs ago and you didn't say anything about I owed you this at that time. They told me my total was $200 dollars which is what I paid. I didn't even bring extra money with me because I was quoted a price on the telephone which was under $200. So this pregnant chic proceeds to continue to braid my hair and another hour goes by and she says to me again you owe my $10 dollars. I told her I didn't have it with me on the inside of the shop. I then asked her if she wanted me to go to my car and get the rest since she was acting so hard up for $10 dollars. She says no. 2:00 roles around then 3:00 comes shes still not finished neither does she or the other hair braider acknowledge they haven't kept their word or even attempted to apologize nor do they offer a discount for this inconvenience. She didn't finish til almost 4:00 meanwhile my children are standing outside of school waiting on me to pick them up. When she finishes I proceed to go to my car to get the balance due. I walk out and I'm on the phone and I see her standing on the porch waiting for me to get the money. I was completely offended by her blatant behavior. I gave her $5 in cash and told her to take the remaining amount off my debit card. She then proceeds to tell me there is a $3.00 fee for using my debit card. I then explained to her I didn't have three extra dollars on the card for the fee. She makes a face like she couldn't believe I don't have 3 extra dollars on my debit card, I'm a business owner and most of my revenue is in the form of cash so I don't always have a high balance on my debit card. She goes back inside and comes back out with my debit card and a attitude in tote. She just handed me the debit card and didn't say anything and I was waiting for her to tell me if it happened to go through or what. She then says you can go since you say you don't have the other five dollars. I was going to offer to bring her the other 5 dollars later that day but didn't since she had a major attitude. She didn't say thank you or tell me how to care and maintain my braids. Again do not visit this salon very unprofessional to say the least. What makes it even worse they profess they are Christians but they didn't exhibit any of the good fruit the bible speaks of and commands us to possess. They watched TBN the entire day, for those of you who don't know TBN is a Christian TV station. There are unsaved people that treat their customers better than they do. We all can confess Christ but our actions and character will be the true verification of who we really are!
401 N Reilly RdFayetteville, NC 28303
I normally don't write reviews but felt the need to do so for my experience. I was a walk in, was seen right away, the ladies were professional as w…
Stylist was late for my appointment charged me 300 dollars for goddess locs that were small in the front and large in the back this place is very unprofessional if I payed that much all my locs should have been the same size some were skinny and some really fat please spend your money somewhere else!
If you're looking to get your hair braided in less then 5 hours this is the place. If you're looking for really nice braids make sure you never let the owner Jane braid your hair. Jane braids look like a kid learning how to braid hair for the 1st time! Make sure you find a shop that post multiple pictures of their work, if no pictures, run away as fast as possible. Braids priced way over and they braid small around the edges and make jumbo sloppy braids in the middle. Jane is the owner and she "Can't Braid Runnnnn!!!!! Speaking from experience. I gave them a 1 star because I had to.
Beautiful braids. I told her what I wanted and she exceeded. Asta will now my go to Braider here in NC.
I would never get my hair done there again I saw them use the same comb on two different client without sterilizing the comb and they are always arguing about who's doing the client hair and they over charge and there braids are way to tight I had a bald spot after my braids they are so unprofessional they do not greet there customers
NOW THIS BUSINESS IS ATTACKING MINORS ON THERE REVIEWS!!! WILL CONTACT MY LAWYER BECAUSE THEY ARE NOW USING THERE CUSTOMERS NAME AND SLANDERING A MINOR TO SEEK REVENGE!! Thank you to the poster and see you in court for slander of facts!! I have money and you are sloppy!! Thanks for the post though!!!:))
JUST TERRIBLE! I asked for my hair a certain way and showed them a picture and yet they did not do my hair to a desire! Then I told my mom and my mother tried to get them to fix it...and the owner started an argument with my mother. Completly unprofessional! If you want bad service get your hair done here. I wasted $150 on hairstyle that I dislike with a passion! This is a warning; This shop has bad service do not get your hair done here.
I normally don't write reviews but felt the need to do so for my experience. I was a walk in, was seen right away, the ladies were professional as well as the owner. I was even asked if I was military for a discount, most places around Fayetteville you have to ASK for military discounts!! As for the negative comment here about them being loud and rude..its the way they speak, their nationality, you should know that if you have been to any other African braiding shops. I had no problem with them speaking in their language. Do you complain when other bilinguals speak their own tongue when you go other places?! Anyhow I got Senegalese twist they were small, neat and done VERY professional I love them! Most importantly I left without my head throbbing!!! There were two ladies working on my head and I was in and out in less than the 5 hours she quoted me!! Overall I had a great experience and will be back! Money well spent for me! The best in Fayetteville!
They did my box braids perfectly. I was also pleased to know that they do crochet. The lady who did my hair was friendly as well.
Great atmosphere and experience! The braiders were kind and professional. I will definitely be coming back here.