Tried to open our pool and went to Parnell for water testing and chemicals. This is the first year we've ever bought chemicals from them or had them test our water They had a us drain our pool, they sold us a total of $500 worth of chemicals, and when they still couldn't figure out our problem they told us we just needed to drain the pool again. We decides to go some somewhere else and bought flocculant and clarifier and within 3 days are pool was crystal clear... so if you need chemicals or water testing do not go to Parnell because all they want to do is just sell you something that you really don't need.
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We are renting a house with a pool and our rental management company goes through Crystal Clear Pools and Spas to open/close our pool.While we initially had some issues they have been very sweet and helpful and our pool looks great
Have done business with Hallmark for over 20 years, you could not ask for a better company, they go above and beyond in providing great customer service, if your thinking of a new pool, above or inground or spa, this is who you want to deal with.
AVOID ROBERT MACE and you'll avoid HEADACHES! He uses multiple company names (probably to avoid potential customers from finding legal action against him) but whether it's pools, concrete or masonry...he is not effective at any of them. We hired him 4 months ago to do an inground pool and retaining wall and the pool is green, the salt generator doesn't work, there's an unresolved leak and a large section of the retaining wall collapsed less than a week after it was completed. DO NOT USE THIS MAN. I only give one star because it doesn't allow you to not click any.
HORRIBLE EXPERIENCE and still living it. In ground Pool is not up to code. They will not returning phone calls. Parts were not what was ordered or installed how they were intended. I am so full of regards!!! Don't put yourself in my position. Not a good place to be.
Great friendly service! They came quickly and were honest and reasonable prices. We are so glad we found them! Will continue to call them when we have need!
Excellent customer service, store is huge and has literally everything you would possibly need for our pool or spa. They even have some very nice pool tables, definitely worth the trip!
Very bad experience. Find out everything in advance.. time line, specifically and get it in writing. This is a family business, phone calls will not be returned once the contract is a signed by the representative you will have to contact the office. In our case workers didn't show up for weeks and no one called us. It's all about customer service.
They were very knowledgeable and always willing to help
People know there pool systems and listen what your looking for, but tells you about other thing that could work for you also. Have plenty of stock things for pools.Pool vac works great, but still working on getting Sand Filter up and running.