What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
This was my go to mechanic for years, but they’ve changed. Last time I was in I was charged over $125 for ac service. My car was given back to me with a blower motor that was no longer working correctly. When I took the car back in, they would not even take the time to look at it. I am disappointed, as I was considered that they had outstanding service, but I’ll be looking for a new mechanic.
They want the customer to leave the car during the day, they do not specify the wait time and are highly unprofessional with attitude once you get there. I would have loved to get a diagonostic on my car, but I will be taking it to Bob Mirars on yadkin. Yesterday I called around noon to ask for a diagnostic on my A/C... they told me it would be $89. Which I felt was fair, they also told me that money would go towards the labor if I decided to fix my a/c there, which was fair. I asked what time I could get it looked at and they said anytime so I asked what time they opened and said I'll bring it the next day, which was today. Today I got a different kind of customer service from them. I arrived at 8:02, there was one car in the parking lot. I then go inside and one person was leaving their car with them, no one in the waiting room. As I got to the counter I told the lady what I was there for, in a very snappy attitude she asked me if I was leaving my car there, I said no I was staying with my vehicle. She then said it would be 2 or more hours, and I asked if that was how long it would be before it would be done. She said no that was how long it would be before they even got to it, I asked for a definite time bc I would not be leaving my vehicle. She then went to the back and came back and told me it would be 1.5 hours before the mechanic saw it, I said okay I would wait and then she told me that it would be a couple hours or so after the 1.5 hours. So basically it would 1.5 plus 2 more hours for a diagnostic. I told her that when a customer calls, they should be very clear over the phone over what the mechanics expects in time, and how they want vehicles left for the day. She said she would have told me if she answered my call. Definitly sad about the service I got from them once I got there, especially after reading the reviews. And to think they just lost business from a customer and others who will most likely read this review.
Plain and simple they sold me a car with 4 bad tires. The two in the front are dry rotted and the two in the back have zero tread they are slick as paper almost. When buying the car I asked them why the tire light wouldn’t turn off they said it’s just a censor issue. They even put air in all the tires in front of me and sent me on my way when I went back a week later. They knew they sold me a car with bad tires. This is dangerous. I called them and they hung up the phone in my face.
Harrell,s is a great place for all vehicles. They did a great job on my F250 diesel and saved us a bundle on my wife’s Volvo. Wagon Hays almost got us but Harrell’s saved us a pretty penny. Thank You
Used to take my VW TDI to them. Put a new engine in when Midas on Ramsey blew the motor. They did a good job then. Recently took MB for A/C compressor and they quoted $1800. Dealer was $1400. Took wife’s Volvo yesterday and they said upper/ lower control arms and tie rod ends need replaced for $1100, they just had the car a week prior and said nothing. They charged almost $800 for oil change and two radiator hoses. So we took the car to Harrell’s and there was nothing wrong with the control arms and tie rod ends. Brakes and rotors and a battery $700 total. Additionally wagonhaus charges $110 an hour and will add a diagnostic fee of $80 for looking at the car. Used to be a good place not sure what happened.
I would NOT recommend this dealership. We purchased a used vehicle from them and after leaving we learned that they had not disclosed all of the previous history of the car. We purchased the car with the understanding that it had one owner, but in fact there was a second "owner" of vehicle that put wear, tear, and over a thousand miles on the car during a several months period that was omitted from our conversations. This practice is shady, questionably legal, and certainly deeply unprofessional. And when we brought it to their attention they had no desire to address our concerns, revalue the car, nor rectify the situation of lying to us. Not trustworthy or professional in anyway.
My company truck broke down in the Washington, D.C. area & Lane Auto was very helpful to me on locating a NAPA service center in the DC area. I end up having the truck towed back to Fayetteville to get the major (new transmission) repairs complete and once again Lane Auto was there to see that it was done right and within our budget. We been using Lane Auto for many years, the people are great and their service is top notch.
I looked all over town for a shop who would do an alignment on my '56 Chevy and most either looked at me lost or turned me away but a few local hot rod guys told me about Prestige and said M L (owner) was the man to speak to. I called him and told him what I needed and what was done to the car. He knew exactly what he was talking about and scheduled me for 0800 the next morning. He's not the chattiest guy on the planet but you can tell he's been around the block a few times and knows what he's doing. The shop is a small mom and pops looking business but they have the proper equipment and tools and it's very clean and organized. The technicians were focused and getting customers taken care of quickly. I felt comfortable leaving my classic hot rod there and told him I'd be back before they closed. Around 5pm, I came back and picked up my car and it was perfect! I had a completely new aftermarket suspension and steering from classic performance products (CPP) and he had that thing lined up perfectly and only charged me $65. Most places wanted that or more for an easy newer car, much less a heavily modified 61 year old classic that takes much more time and effort. I drove it home and she's straight as an arrow now. I'm very thankful to have crossed paths with Prestige and I will be returning if I ever need automotive assistance again!
I took my car to 4 shops, including the dealer, and after spending $5309.86 my car continued to vibrate at highway speeds and make a clunking sound over bumps and slow turns. The dealer wanted another $8400 to replace the differential and rear subframe bushings, but a young lady at another shop on Yadkin suggested TG Autoneering. These guys are a godsend! It took 30 mins for them to tell me that the subframe was cracked and the bushings and differential were good. They removed the subframe, cleaned it up, took pictures, and repaired it for $890.00. My baby rides so good, I damn near cried. Every time I have relocated for the military, finding a barber and mechanic have been just as frustrating as finding a house, but praise be to God, I have my trifecta! If you have a BMW, and live within 50 miles of Fayetteville, don't waste your time and money taking it anywhere else.
I have been going to them for six years. I have gone there for all of my maintenance needs. Including oil changes, brakes, inspections, flushes and even tires. They are always fast and affordable. My car is nine years old now and last year my engine started making this terrible noise when I would start my car. I feared the worst! These guys took great care of me then too. I was in and out and haven't had a problem since. I feel so lucky to have found this place. They make it easy to take care of my car and it's so nice to know that I have someone that I trust when something goes wrong. Nothing but great things to say about this shop!!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.