What to Know About: General Contractors »
Whether your home needs a complete renovation, or a room needs to be repaired, there are some things to know before you hire.
711 Executive Pl Ste AFayetteville, NC 28305
Whether your home needs a complete renovation, or a room needs to be repaired, there are some things to know before you hire.
We rented through P&H for 13 months and had a wonderful experience. Our property manager was amazing and handled everything so quickly and professionally, but also the way a mother would quickly take care of her children. :)We had a couple of appliance repairs that needed to happen during our stay, and they worked out quickly and effortlessly. We honestly had a great experience living in Fayetteville and we loved the house we were in. We tried hard to be good tenants and take care of things the way we would if we owned the house. We took great care to clean the house and are pleased that the house inspection went so flawlessly. And we were treated honestly! Thanks so much! We just got our deposit check and are pleased that we received our full deposit! That has not always been our experience with other rental companies...unfortunately, some places use the deposit as a bonus and nit-pick at anything and everything. We are so pleased! I have nothing but GOOD to say about our experience. I had read all of their crummy reviews and felt nervous when we were moving out. I vowed that if it went well, I would add my positive review! :) It's easy to complain about bad experiences, but not many take the time to let people know when something went exceptionally! :)
If I could give more stars I would. When we found out we were moving to North Carolina our stress levels were very high due to we had to find a place to live and trying to rent and have a house ready out of state would stress anyone out. We called Kalli Ziegler Properties and told them our situation and from the very beginning when we first talked to Paige to the time we moved out it has been smooth sailing. The day we drove in to North Carolina we went to the office and sitting already for us was our keys, paperwork and garage door openers. They referred us to who we should use for water and trash and not only helped us find something quick but anytime I emailed with a question I would hear back the same day. They were a huge help and the house we rented was so nice. They were also able to find us a home that takes dogs. If you want hard working, honest and a loyal staff then this is your place. Had we not bought a home we would have stayed in our rental. I hope this review will steer someone from using another company because this company has been amazing from the beginning!!!
Townsend Real Estate has a very professional realtor in Judy working in their company. Judy recently handled the sale of my mother’s home for us. We were fortunate that a friend recommended we contact Judy. We certainly presented her many extra problems by not being able to be in Fayetteville but she went beyond the call of duty to see that everything was handled property. Judy was very professional in evaluating the condition of the home, helping us find excellent painters and the other necessary workers to refresh the home before placing the home on the market. She then made sure that the home was marketed properly to insure we would get the best exposure in order to find the right buyer.We certainly will recommend that our relatives and friends who need real estate help in Fayetteville contact Townsend Real estate and ask for Judy. She is a real asset to this company and a very professional agent. We were lucky to have had a friend recommend her to us and we were very pleased we had the opportunity to work with Townsend and Judy.
Found them on Angies List, they won the Super service award through Angies list for the past 3 years. I figured I couldn't go wrong!!! Just to be safe I did call 2 other companies but not 1 single company came close to Brian's Knowledge! He definitely take pride in his work, it shows! Lil Mrs. Sara is way better than the other companies that came out. They make a good team. There guys who are certified got to my house early yesterday morning and finished my roof by the end of the day. It looks amazing! Not only did they change the rooten wood an sparay for mold, they took pictures of each step. There is a lot of work under the shingles that has to be done and Atlantic Coastal Enterprises did it! Thanks Sara and Bryan!
The wife made the appointment and the appointment was cancelled with the wife, via phone, not voice mail. Husbands information was not provided.. The appointment was cancelled due to an applicant being located. Tried to be considerant to them, and not waste their time nor mine on a Sunday. Owner is now in process of considering current applicant. We are one of the few companies that show our properties in person versus signing out keys. Most companies will not work on Sundays. We do this for the security of our tenants and our owners. If owner does not approve current applicant we will gladly show them the property. Please call to reschedule in the next few days.
I've been living under AAIMS for 4 and a half years now, in two different apartments. The maintenance staff is understanding and prompt when resolving issues and repairing things that come up. They are hands down the best property management place that I've ever rented with. My property manager is very attentive and helpful whenever I have questions or concerns. The office staff is extremely friendly and are always willing to help out. I would recommend (and actually do) renting through these guys over all competitors throughout the Fayetteville area. Not only are they excellent, but they own all the awesome properties and their prices are reasonable.
I would like to thank Kelly,she has been managing my two properties for several years now. She is extremely responsive and always keeps my best interest in the forefront. When issues arise she not only notifies me promptly but provides me with options and best remedy solutions. My quarterly reports are thorough and always on time. When a new tenant is required Kelly provides me with all area information to make sure the rent in line and does an amazing job through the screening process. Kelly consistently goes above and beyond the call of duty and I would not have anyone else manage my properties.
I’m very satisfied with the work that AAIMS Properties performs on my various properties. I was with their competitors for over a year with little to no activity. The decision to switch managers was hard but in the end it all turned out for the best. Somehow you managed to rent out all but one of my properties (one was going through some renovations) during the first 3 months of working together. Your targeted marketing techniques and various connections have really paid off. Thanks for making my properties work for me instead of against me.
The owner is personable. He and his crew was on time or called. He stands by his estimates and quotes. I had him do several different tasks (siding repair, painting, install thermostat, replace railings, installed a fence gate and more). They kept the work site clean and explained the scope of work clearly. I would not hesitate to recommend him to my friends. He stands by his work - one thermostat did not seem to work so he returned at no charge,as it turned out the HVAC unit was out of Freon... and was in a safety shut off mode.
I am very pleased with the way Townsend helped me manage my rental property in Fayetteville,NC. I had a rental property with them for over seven years. They were prompt to repair any issues needing repairs, quick to find someone to do the repairs at a reasonable price. They did a great job finding tenants for me and unfortunately I recently sold my property but I would continue with them, if kept my property. If you have a rental and are looking for someone to help manage that rental for you, this is the place to look first.
There has perhaps never been a better tool for do-it-yourself home handymen than the internet. With detailed instructions and videos explaining how to perform a number of common maintenance and renovation tasks around a house, an untrained homeowner might be surprised at how much he or she can accomplish with a quick search online. But even with all of this information, there are still many jobs that lie far outside the scope of most DIY enthusiasts. General contractors are there to fill in this gap.
A general contractor specializes in seeing a home remodel or repair project through from start to finish. To do this, the contractor works with the client - whether they are a homeowner or business - to nail down the scope of the work. Then he or she will turn to one or more subcontractors for specific tasks, like equipment operation, design, electrical work or whatever else is needed.
In essence, general contractors could be thought of as middlemen between a homeowner or business owner and any number of specialists. To get their money's worth, many assume they should just "cut out the middleman" and hire specialists directly, but this often proves more difficult in practice. General contractors won't be completing an entire project by themselves, but should have a long list of dependable experts who can work together and accomplish any task. They might also serve as the manager on the site of a construction project, overseeing workers and providing guidance and assistance when needed. For larger projects, though, the contractor might only handle administrative matters and employ a foreman or other professional for on-site supervision.
There are many general contractors who also specialize in certain tasks themselves. There is usually at least one general contractor on hand to organize the construction of an entire home, for example. But general contractors could also help a homeowner add an additional bedroom, build an in-ground pool or complete a major landscaping project. They could also work with a business to add or improve office space, whether that means making more room or converting a commercial building from a nail salon to a restaurant. Basically, if it's a job that involves building or repairing, a general contractor probably knows how to get it done.
No matter what the exact job may be, a contractor will probably need to accomplish several other essential tasks in pursuit of the ultimate goal, which may include:
Every general contractor performing any kind of work on a project must be licensed to do so in their state. The guidelines for the specifics on licensing vary from state to state. Some states might only require registration of contractors, which is different from licensing. Registration typically means that there must be a written record of what work is being performed and by whom, but it does not guarantee professional knowledge. Licensing, on the other hand, involves an examination process to assess professional competence.
Whether your state requires licensing or registration of contractors, there should be a record of most professionals willing to complete certain projects in your area. Check your state or county website for more information. In states that require licensing, every licensed contractor's contact information is available online or from another public source.
Not every project needs to be completed by a licensed or registered contractor. If it's just a minor job that won't take more than a day or two, and will cost less than a few hundred dollars, it's likely not necessary to find a licensed or registered contractor. However, anything bigger or more expensive, or a project involving plumbing or electrical work, needs to be completed by a licensed or registered professional.
General contractors also must be covered by an insurance policy. This should include liability coverage for any property damage that could be inflicted in the course of a job. It should also include a worker's compensation policy in case anyone is injured on the job. Before hiring a contractor for anything, ask for written proof of this insurance to see exactly what is covered.
A number of trade associations for contractors in the U.S. exist. Some of the biggest include:
Most trade associations for general contractors will provide references for anyone looking to hire a contractor for a specific project. They may also provide a number of benefits for their members, including assistance with licensing, training, insurance and business development.
No matter what you need accomplished, you want to choose a contractor who can get the job done right at a reasonable price. Obviously, this is easier said than done, but there are a few steps you can take to ensure you find a trustworthy general contractor.
The first, and perhaps most reliable, way to find a general contractor is to ask friends and family members for a recommendation. If you know anyone who has had major work done on their home, particularly if it's a similar job, ask them who they hired and if they were pleased with the result. You could also ask neighbors about who they've hired if you notice work being done on their house. Many remodeling contractors post signs in front of homes to advertise their services. As a general rule, it's rarely a good idea to hire a contractor who solicits work by going door to door.
If you are considering hiring a contractor without a personal recommendation, ask the contractor for references from past clients, and do as much background research on them as possible. Look for any complaints (or compliments) online to get a better idea of their track record. There are a number of websites specializing in connecting contractors with people or businesses who need work done. These sites may also allow past clients to submit their own reviews of the contractor.
Before hiring a contractor, make sure you are both in agreement on the project's budget. It's normal for most contractors to charge clients a premium not only for the labor expenses and zoning expertise, but for acquiring the materials as well. Be as clear and concise as possible regarding what you'll be purchasing yourself and what you will be paying the contractor to complete. Homeowners may be able to find a better deal on raw materials when they purchase these directly, but they first need to be sure they aren't buying the wrong things.
Don't forget to discuss how the project will be finalized and what will be done about cleanup. Plans for how the work site will be cleaned at the end of each day as well as at the conclusion of work need to be put in writing. An experienced general contractor should make every effort to keep the workspace clean and prevent dirtying or damaging any other area. Even so, talk with the contractor about the daily schedule, the logistics of transporting workers and equipment, and how cleanup will be handled.
As previously mentioned, you need to make sure to follow any state and local regulations regarding construction work, which includes hiring a licensed or registered general contractor. Ask the contractor for proof of their certification before signing anything, as well as their proof of insurance. You should also check your homeowners insurance policy to see if they offer coverage for contracted work. You may want to call your insurance provider and ask for more details on what your plan will and won't cover.
Perhaps the best way to feel safe about a contractor and the work being done is to hire a contractor you trust. This is why relying on personal references from friends and family is so important, and will often provide a great deal of peace of mind. If you aren't able to obtain a reference, work to conduct extensive research on the contractor as well as the work you are hiring them to perform. This should bring everyone's expectations into alignment and result in a safe work environment.
Before any money changes hands, there should be a contract to sign. Make sure the specifics of the work to be done and all costs are listed in the contract, right down to the most precise details. If you forget to have something included in the contract after signing it, there's rarely a chance of recourse.
Once the specifics of the job are nailed down, be sure to discuss the payment schedule with the contractor. This is important because paying too much up front offers the homeowner minimal leverage if the quality of work does not meet expectations or contractual specifications. Try to establish a reasonable pay schedule with the contractor, such as paying 10 percent of the total cost for each 10 percent of the work that is completed. It's a good idea to include this payment plan in the contract as well.
Finally, look into getting a lien release signed before work begins. If there is ever a dispute regarding payment over the course of the project, a contractor or subcontractor could place a payment claim, or lien, on your property. This can trigger a long legal process that may be frustrating. To avoid this, ask the contractor to sign a lien release, which is a legal agreement that states that any payment accepted is final. This can come in handy if a contractor has his or her own payment issues with their subcontractors. Signing a lien release form certifies that any payment made by a client to the contractor is enough to pay for any goods or services rendered. A lien dispute could also be prevented by performing due diligence prior to picking a contractor, as any contractor with good credit and a long track record of satisfied clients should have no trouble paying for materials and labor once all contract conditions have been met.
Once work is underway, it's never a bad idea to check up on the progress of the job, either by staying in touch with the contractor over the phone or visiting the site in person. If you work with a trustworthy professional, it's probably best to keep your distance and allow everyone to stay busy. If you want to keep an eye on things, make sure workers wear the right safety gear and that everything looks to be moving along according to schedule. Finally, once work is finished and you are satisfied, be sure to thank your contractor and tell friends or family members about your experience.